Author: kwhittaker

Virgin Media Based Circuits – 03/08/2016 – Incident – Cleared

Update: 15:52 Virgin Media have advised that all repair work is now complete and all services restored. Circuits should no longer be considered at risk. We apologise the inconvenience caused during the course of this incident. ————- We are currently aware of an issue affecting a number of on-net Virgin Media based circuits. We believe … Continue reading “Virgin Media Based Circuits – 03/08/2016 – Incident – Cleared”

Update: 15:52
Virgin Media have advised that all repair work is now complete and all services restored. Circuits should no longer be considered at risk.

We apologise the inconvenience caused during the course of this incident.

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We are currently aware of an issue affecting a number of on-net Virgin Media based circuits. We believe this is due to a fibre break within the Virgin Media network, no ETR has currently been given.

Services with backup media such as DSL will have been re-routed.

Update: 09:35
Virgin Media have advised that the location of the break has been identified as 7.5km away from a local Virgin Media hub. Splicing engineers are currently attending the closest joint to determine the exact location of the break.

Update: 10:26
Following our previous post, several engineers are now on site identifying the exact location of the fibre break. We are expecting more specific details on the break in due course.

We will keep in contact with the relevant escalation points within Virgin Media to obtain the latest information, as it becomes available.

Update: 11:30
Virgin Media have advised engineers have attended the next joint along from the break and completed Optical time-domain reflectometer (OTDR) testing between the joints. Red light testing is currently underway to confirm the precise location of the break. Virgin Media have also confirmed splicing teams are on site to begin work as soon as the break location is confirmed.

We will post updates as soon as they become available.

Update: 12:58
Virgin Media engineers have located the break between Corbet Place and Brick Lane in London. Engineers are currently accessing the pits this cable passes through to visually inspect the cable and identify if any spare fibres can be used. If any spare fibres are identified they will be prioritised for our services.

Further updates will be posted as soon as available.

Update: 13:22
Virgin Media have advised that spare fibres have been located. Splicing will begin on the first end of the cable shortly and should be complete within 30 minutes. Splicing at the second end of the cable involves more work and is expected to take up to a further 60 minutes to complete.

Further updates will be posted when available.

Update: 14:55
Splicing work on the cables that carry our services has been completed and connectivity restored to all affected circuits. Virgin Media advised work is still ongoing at the site of the break so circuits should still be considered at risk.

We will advise once Virgin Media confirm all repair work complete.

Update: 15:52
Virgin Media have advised that all repair work is now complete and all services restored. Circuits should no longer be considered at risk.

We apologise the inconvenience caused during the course of this incident.

VoIP Issue

We are currently aware of an issue effecting VoIP calls across our network. Engineers are currently working on this and an update will be provided shortly. -Update 12:29- Calls now seem to be flowing correctly, engineers are continuing to investigate.

We are currently aware of an issue effecting VoIP calls across our network.

Engineers are currently working on this and an update will be provided shortly.

-Update 12:29-

Calls now seem to be flowing correctly, engineers are continuing to investigate.

EasyxDSL Cannot Conenct Issues 12/11/2014 – 09:00 *RESOLVED*

We are currently experiencing an issue that is preventing some DSL users connecting to our service and/or constantly reconnecting to our service. Our initial investigations indicate that this is a Entanet issue and we are working with them to resolve as soon as possible. We will update with more information as it becomes available. — … Continue reading “EasyxDSL Cannot Conenct Issues 12/11/2014 – 09:00 *RESOLVED*”

We are currently experiencing an issue that is preventing some DSL users connecting to our service and/or constantly reconnecting to our service. Our initial investigations indicate that this is a Entanet issue and we are working with them to resolve as soon as possible. We will update with more information as it becomes available.

— Update 09:17 —
Entanet have identified a hardware failure and advise engineers have been dispatched to replace the faulty hardware. We are still working for a ETA.

— Update – 09:21 —
Any DSL bonded circuits may see reduced capacity but service should remain stable as we use 2 wholesale ISPs with our own interconnects.

— Update – 13:21 —
The issue is still currently on going, Entanet have advised engineers are still en route to replace the hardware. Due to the re routing of traffic you may experience slow speeds and/or packet loss. Please accept our apologies for any inconvenience caused and we will continue to provide updates as they become available.

— Update – 14:01 —
Entanet have advised engineers have arrived on site to replace the faulty hardware.

Inbound / Outbound call Issue London Fibre Break 24/02/2014

We are currently aware of fibre break in the London area which is affecting outbound calls for some of our users. We have been informed by suppliers that this is due do fibre damage to which is currently being repaired. We are expecting an update by midday. Calls from customers outside of London to customers … Continue reading “Inbound / Outbound call Issue London Fibre Break 24/02/2014”

We are currently aware of fibre break in the London area which is affecting outbound calls for some of our users. We have been informed by suppliers that this is due do fibre damage to which is currently being repaired. We are expecting an update by midday.

Calls from customers outside of London to customers in London may fail. Broadband speeds should NOT be affected. This incident will be impacting BT customers and other operators.

In the mean time if you are experiencing issues please prefix the dialled number with 1280 for example 128002033014000. If you use a telephone system and normally prefix calls with 9 an example would be 9128002033014000.

We apologise for any inconvenience caused.

EasyxDSL Cannot Conenct Issues 20/02/2014 – 10:00

We are currently experiencing an issue that is preventing some DSL users connecting to our service. Our initial investigations indicate that this is a BT issue and we are working with them to resolve as soon as possible. The issue spans multiple nodes and is not geographically restrained to one area. We are aiming to … Continue reading “EasyxDSL Cannot Conenct Issues 20/02/2014 – 10:00”

We are currently experiencing an issue that is preventing some DSL users connecting to our service. Our initial investigations indicate that this is a BT issue and we are working with them to resolve as soon as possible. The issue spans multiple nodes and is not geographically restrained to one area. We are aiming to have the service restored as a matter of urgency.

-Update- 11:40
Customer sessions are now being restored and our monitoring indicates that the majority of services are now working again. We’ve yet to receive details from BT as to the cause but will update when we have further information.

Possible Packet Loss: LLU Network – 07/05/2013

We are currently investigating reports of packet loss across the LLU Network. O2 have provided us with the following update: We are currently investigating a possible problem within our core network, which may cause packet loss and intermittent sessions for your customers. We will let you know as soon as we have any further information. … Continue reading “Possible Packet Loss: LLU Network – 07/05/2013”

We are currently investigating reports of packet loss across the LLU Network. O2 have provided us with the following update:

We are currently investigating a possible problem within our core network, which may cause packet loss and intermittent sessions for your customers. We will let you know as soon as we have any further information.

The above issue may cause issue with the quality of VoIP calls, we will provide more updates as they become available.

Apologies for any inconvenience caused.

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UPDATE 2200 07/05/2013

We have received the below update from O2.

The core links are back in service. However, we are still testing the connections and increased latency might be affecting the broadband service in Sheffield and Northampton areas.

We believe the packet loss issue to now be resolved, we will continue to monitor the situation.

Again please accept our apologies for any inconvenience caused today.

Planned Maintenance: DSL Network – 11/05/2013

Saturday 11th May 2013, 00:00 – 01:00 During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults. The work will cause some routing instability, we do not expect there to be any downtime. … Continue reading “Planned Maintenance: DSL Network – 11/05/2013”

Saturday 11th May 2013, 00:00 – 01:00

During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults.

The work will cause some routing instability, we do not expect there to be any downtime.

This is the rescheduled maintenance originally planned for 27th April.

Planned Maintenance: DSL Network – 27/04/2013

Saturday 27th April 2013, 00:00 – 01:00 During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults. The work will cause some routing instability, we do not expect there to be any downtime. … Continue reading “Planned Maintenance: DSL Network – 27/04/2013”

Saturday 27th April 2013, 00:00 – 01:00

During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults.

The work will cause some routing instability, we do not expect there to be any downtime.

Maintenance window cancelled, please see here: Link