Inbound / Outbound call Issue London Fibre Break 24/02/2014

We are currently aware of fibre break in the London area which is affecting outbound calls for some of our users. We have been informed by suppliers that this is due do fibre damage to which is currently being repaired. We are expecting an update by midday.

Calls from customers outside of London to customers in London may fail. Broadband speeds should NOT be affected. This incident will be impacting BT customers and other operators.

In the mean time if you are experiencing issues please prefix the dialled number with 1280 for example 128002033014000. If you use a telephone system and normally prefix calls with 9 an example would be 9128002033014000.

We apologise for any inconvenience caused.

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