Possible Packet Loss: LLU Network – 07/05/2013

We are currently investigating reports of packet loss across the LLU Network. O2 have provided us with the following update:

We are currently investigating a possible problem within our core network, which may cause packet loss and intermittent sessions for your customers. We will let you know as soon as we have any further information.

The above issue may cause issue with the quality of VoIP calls, we will provide more updates as they become available.

Apologies for any inconvenience caused.


UPDATE 2200 07/05/2013

We have received the below update from O2.

The core links are back in service. However, we are still testing the connections and increased latency might be affecting the broadband service in Sheffield and Northampton areas.

We believe the packet loss issue to now be resolved, we will continue to monitor the situation.

Again please accept our apologies for any inconvenience caused today.