We are currently experiencing an issue that is preventing some DSL users connecting to our service. Our initial investigations indicate that this is a BT issue and we are working with them to resolve as soon as possible. The issue spans multiple nodes and is not geographically restrained to one area. We are aiming to have the service restored as a matter of urgency.
Customer sessions are now being restored and our monitoring indicates that the majority of services are now working again. We’ve yet to receive details from BT as to the cause but will update when we have further information.