UPSTREAM – Maintenance Window Saturday 25 May 2013 0400-0500 UTC

We have been advised by our upstream carrier for VoIP calls they will be conducting maintenance during the above window. This will affect call flow for a short duration. Below is the official notification sent to us: Will be migrating some infrastructure configuration from a core router to a higher capacity device on Saturday 25 … Continue reading “UPSTREAM – Maintenance Window Saturday 25 May 2013 0400-0500 UTC”

We have been advised by our upstream carrier for VoIP calls they will be conducting maintenance during the above window. This will affect call flow for a short duration. Below is the official notification sent to us:

Will be migrating some infrastructure configuration from a core router to a higher capacity device on Saturday 25 May 2013. The outage window will be between 0400 and 0500 UTC. The outage duration is not expected to be more than 5 minutes. During this time calls in progress may be cut off. This activity is part of our ongoing capacity improvement programme. We apologise for any inconvenience that may be caused.

 

02 Wholesale – Friday 17/05/2013 – Unplanned Outage

We have been advised that the un-planned outage on Friday the 17/05/2013 between 14:00 – 15:00 lasting approximately 5 minutes was caused by a power loss on BTs transmission network. Report from 02 Wholesale: We had a problem with a link between GS2 and one of our switch sites which took out some sessions going … Continue reading “02 Wholesale – Friday 17/05/2013 – Unplanned Outage”

We have been advised that the un-planned outage on Friday the 17/05/2013 between 14:00 – 15:00 lasting approximately 5 minutes was caused by a power loss on BTs transmission network.

Report from 02 Wholesale:

We had a problem with a link between GS2 and one of our switch sites which took out some sessions going through that site. The sessions were immediately re-established on another link, but you would have seen a drop and then re-establishment. It was caused by a power outage on BT’s transmission. The link is being closely monitored and we haven’t seen any further problems.

Emergency Upgrade – SMTP (Array01 EasyHTTP)

Our software vendor for MailEnable (who provide our SMTP server software) has alerted us to a vulnerability in several releases of their software. We will take immediate action and install these patches. As a result this will stop email flow for around 5 minutes while we take the service off line to perform the upgrade. … Continue reading “Emergency Upgrade – SMTP (Array01 EasyHTTP)”

Our software vendor for MailEnable (who provide our SMTP server software) has alerted us to a vulnerability in several releases of their software. We will take immediate action and install these patches.

As a result this will stop email flow for around 5 minutes while we take the service off line to perform the upgrade.

This is for your own protection and we will advise once complete. We apologise for any inconvenience this may cause.

 ***UPDATE***

This work is now complete and the platform version has been updated to 7.07.

Planned Maintenance- 24/05/2013 – LON01 (Goswell Road)

***UPDATE*** 20/05/2013 This work has been cancelled and will be rescheduled for a later date. ————————– Please be advised there is Planned Maintenance work commencing on Friday 24th of May 2013 at our Goswell Road (LON01) datacentre. (Please see attached notification for complete details) The work being undertaken is a required upgrade to our Cisco … Continue reading “Planned Maintenance- 24/05/2013 – LON01 (Goswell Road)”

***UPDATE*** 20/05/2013

This work has been cancelled and will be rescheduled for a later date.

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Please be advised there is Planned Maintenance work commencing on Friday 24th of May 2013 at our Goswell Road (LON01) datacentre. (Please see attached notification for complete details)

The work being undertaken is a required upgrade to our Cisco core allowing us to implement BGP (Border Gateway Patrol) resulting in Structured Communications being able to announce our own IP space via our own AS number (autonomous systems) This upgrade will allow us to directly peer with a range of new upstream providers, greatly improving our network resilience and allowing us to create a geographically diverse network.

If you have any further questions or queries regarding this activity then please e-mail                support@structuredcommunications.co.uk or alternatively please call 0203 301 4000 quoting reference #PM006.

Attachment – Planned Maintenance Advisory 24-05-2013

Possible Packet Loss: LLU Network – 07/05/2013

We are currently investigating reports of packet loss across the LLU Network. O2 have provided us with the following update: We are currently investigating a possible problem within our core network, which may cause packet loss and intermittent sessions for your customers. We will let you know as soon as we have any further information. … Continue reading “Possible Packet Loss: LLU Network – 07/05/2013”

We are currently investigating reports of packet loss across the LLU Network. O2 have provided us with the following update:

We are currently investigating a possible problem within our core network, which may cause packet loss and intermittent sessions for your customers. We will let you know as soon as we have any further information.

The above issue may cause issue with the quality of VoIP calls, we will provide more updates as they become available.

Apologies for any inconvenience caused.

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UPDATE 2200 07/05/2013

We have received the below update from O2.

The core links are back in service. However, we are still testing the connections and increased latency might be affecting the broadband service in Sheffield and Northampton areas.

We believe the packet loss issue to now be resolved, we will continue to monitor the situation.

Again please accept our apologies for any inconvenience caused today.

Planned Maintenance: DSL Network – 11/05/2013

Saturday 11th May 2013, 00:00 – 01:00 During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults. The work will cause some routing instability, we do not expect there to be any downtime. … Continue reading “Planned Maintenance: DSL Network – 11/05/2013”

Saturday 11th May 2013, 00:00 – 01:00

During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults.

The work will cause some routing instability, we do not expect there to be any downtime.

This is the rescheduled maintenance originally planned for 27th April.

Planned Maintenance: DSL Network – 27/04/2013

Saturday 27th April 2013, 00:00 – 01:00 During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults. The work will cause some routing instability, we do not expect there to be any downtime. … Continue reading “Planned Maintenance: DSL Network – 27/04/2013”

Saturday 27th April 2013, 00:00 – 01:00

During the above window we will be modifying the routing configuration of the DSL network in Telehouse and Interxion to improve traffic flow and reduce the time taken to route around faults.

The work will cause some routing instability, we do not expect there to be any downtime.

Maintenance window cancelled, please see here: Link