Structured Communications NOC

LON01 – Frontier Systems BGP / Interconnect Session – 21:00- 22:00 – 27/06/2014 Planned Maintenance COMPLETE

We have just had the completed delivery of our fibre cross connect to Frontier System. We will be enabling a BGP session with them tonight in the above window. During this window our traffic to them will be disrupted while BGP reconverges with the new route information. UPDATE01 – 22:00 We have had issues establishing … Continue reading “LON01 – Frontier Systems BGP / Interconnect Session – 21:00- 22:00 – 27/06/2014 *Planned Maintenance* *COMPLETE*”

UPDATE01 – 22:00
We have had issues establishing a BGP session to Frontier, We suspect this is due to a configuration issue on the remote side. We have raised a ticket with Frontier for investigation.

UPDATE02 – 01:00 – 28/06/2014UPDATE03 – 14:00 – 28/06/2014

London LINX

Our network monitoring has alerted us to an issue at the London LINX exchange. This will be having an impact on any customer who uses a 3rd party connection to connect to our services. UPDATE 01 – 11:32 Service has been restored and we are seeing traffic route via LINX again. As we have no … Continue reading “London LINX”

Our network monitoring has alerted us to an issue at the London LINX exchange. This will be having an impact on any customer who uses a 3rd party connection to connect to our services.

UPDATE 01 – 11:32
Service has been restored and we are seeing traffic route via LINX again. As we have no direct relationship or take services from LINX, there wont be a RFO.

EasyIPT – Network Changes

In line with a previous NOC announcement whereby a BT IPX outage caused service disruption for our EasyIPT VoIP platform (both managed and unmanaged) Structured Communications have, as a result invested in a redundant carrier grade switch along with private bulk fibre and cross-connects to new and existing voice carriers. (known as upstream providers) This … Continue reading “EasyIPT – Network Changes”

This solution enables us to directly peer with our upstream providers taking out the public internet and resulting in a more robust connection.

These new and existing providers directly terminate in to our carrier grade switch via private SST trunks and our private interconnects. This gives Structured Communications diverse routing in the event of an upstream network issue.

Customers who have a fully managed system with Structured Communications will be automatically migrated outside of hours.

Customers who simply take a SIP trunk from us via our existing carrier will be required to make changes to your PBX. (You will be contacted shortly via the email address on your account)

We are still awaiting the completion of various cross connects from their respective network providers and expect this to take no more than 2 weeks with the migration completed with 4 weeks.

If you have any questions then please don’t hesitate to contact us.

LON01 – EasyHTTP / EasyIPT(Hosted) – 19/06/2014 – 20:00-23:00 – Planned Maintenance COMPLETE

We will be undertaking work in LON01to relocate servers for the EasyHTTP & EasyIPT(Hosted) platforms within our racks. This work will result in a brief disruption to service. This work is to create space within Rack01 for the insulation of our new carrier grade switch following on from our previous NOC announcement and planned upgrades. … Continue reading “LON01 – EasyHTTP / EasyIPT(Hosted) – 19/06/2014 – 20:00-23:00 – Planned Maintenance *COMPLETE*”

We will be undertaking work in LON01to relocate servers for the EasyHTTP & EasyIPT(Hosted) platforms within our racks. This work will result in a brief disruption to service.

This work is to create space within Rack01 for the insulation of our new carrier grade switch following on from our previous NOC announcement and planned upgrades. A new post will be created in relation to this upgrade as unmanaged trunks will require PBX changes.

UPDATE01 – 20:10
This work has started

UPDATE02 – 20:15
Engineers have advised we also need to power down our network monitoring server. This has been approved.

UPDATE03 – 11:59
This work is now complete

LON01 – Zen BGP Session – 01:00- 04:00 – 12/06/2014 Planned Maintenance COMPLETE

We have been advised by Zen that they will be upgrading supervisor software on part of their core network where our cross-connect terminates. During this time we expect our BGP session to drop and be unavailable. Minimal service disruption is expected as traffic will re-coverage over other upstream providers while the link is down.

Minimal service disruption is expected as traffic will re-coverage over other upstream providers while the link is down.

LON01 – BGP Update – 22:30- 00:30 – 04/06/2014 COMPLETE

BT Wholesale have today completed the fit and test on our optical bearer to Zen for private peering and transit. We will be bringing the BGP session online tonight in the above maintenance window. There will be service disruption for any customer who route to us via Zen on a single xDSL circuit, bonded customers … Continue reading “LON01 – BGP Update – 22:30- 00:30 – 04/06/2014 *COMPLETE*”

BT Wholesale have today completed the fit and test on our optical bearer to Zen for private peering and transit.

We will be bringing the BGP session online tonight in the above maintenance window.

There will be service disruption for any customer who route to us via Zen on a single xDSL circuit, bonded customers who have a Zen circuit in the cluster will see this go indirect and a reduction in speed and redundancy will be seen for the duration.

We expect the disruption to be minimal and only during BGP convergence (this includes testing)

UPDATE01 – 21:00
maintenance window moved to 22:30 – 00:30

UPDATE02 – 23:45
Work has started

UPDATE03 – 00:10
The BGP session is now up and traffic is flowing as expected.

UPDATE04 – 02:47
maintenance window closed

EasyIPT – VoIP Calls – Outbound OFFNET – 10:50 18/05/2014 RESOLVED

We are aware of a problem with an upstream provider that is preventing the termination of OFFNET (Mobile, Local, National and international) calls. We are currently working to resolve the fault and will provide updates shortly. UPDATE01 – 11:36 Local and national calls should now be terminating correctly, however mobile calls are still resulting in … Continue reading “EasyIPT – VoIP Calls – Outbound OFFNET – 10:50 18/05/2014 *RESOLVED*”

UPDATE01 – 11:36
Local and national calls should now be terminating correctly, however mobile calls are still resulting in a BUSY response from our carrier.

UPDATE02 – 12:00
Mobile and international calls are now terminating correctly.

We have logged a case with the carrier for details and will provide this once made available.

We apologise for any inconvenience caused

UPDATE03 – 12:24
We have been advised the root cause of the failure was “a major outage on the BT IP exchange interconnect which caused a high proportion of calls to fail.”

In light of this outage, Structured Communications will be implementing carrier diverse outbound routing. This will require large network changes and further details to follow in the coming weeks.

LON01 – BGP Update – 20:30 – 06/05/2014 COMPLETE

In preparation of our new transit and private 1Gbps interconnect to Zen Internet we will be removing all static routes for 3rd party providers and completing a fail-over test prior to the interconnect going live. Once the circuit is handed over to Structured Communications we will create a further out of hour’s maintenance window to … Continue reading “LON01 – BGP Update – 20:30 – 06/05/2014 *COMPLETE*”

Where a client connects to us via a 3rd party connection not managed by Structured Communications, you will see your traffic revert back to normal paths via Level3 / Adapt.

Due to future network planning and peering we have withdrawn the policy of using static routes.

The above works are expected to take around 10-15 minutes and 2 x 30 seconds blips may be seen while traffic re-converges over our other upstream links.

UPDATE01 – 20:45
Work Complete. No outages where seen.

EasyHTTP – 25/04/2014 – 10:45 – Blacklist / SMTP

We are aware and confirmed by our network monitoring that one of our SMTP servers (95.87.104.30) was used to send out large volume of emails last night from a compromised account. This account has been suspended and actions have been taken to remove the listings from the various listing DNSBL databases. This may take a … Continue reading “EasyHTTP – 25/04/2014 – 10:45 – Blacklist / SMTP”

We apologise for any inconvenience caused

EasyHTTP – 16/04/2014 – 20:00 – Maintenance COMPLETE

Following on from today’s CPU issues, We have been advised there is a major upgrade for Mail Enable. This will be installed tonight to ensure we are running the latest release.# UPDATE 01 – 20:15 This work is now complete. Any users having problems with account syncing are advised to remove and re-add there account … Continue reading “EasyHTTP – 16/04/2014 – 20:00 – Maintenance *COMPLETE*”

Following on from today’s CPU issues, We have been advised there is a major upgrade for Mail Enable. This will be installed tonight to ensure we are running the latest release.#

UPDATE 01 – 20:15
This work is now complete. Any users having problems with account syncing are advised to remove and re-add there account to their mail client. (Remember to back up your messages first)