LON01 – EasyIPT, Unmanaged SIP Accounts ***Service / Settings Change Notice FINAL REMINDER***

As per our NOC notice on the 02/10/2014 which can be found HERE. This is a final reminder to advice of these imminent changes. Any PBX / System that is not reconfigured to our EasyIPT service tonight will lose all inbound and outbound call routing once the existing 3rd party services are terminated. All numbers … Continue reading “LON01 – EasyIPT, Unmanaged SIP Accounts ***Service / Settings Change Notice FINAL REMINDER***”

As per our NOC notice on the 02/10/2014 which can be found HERE. This is a final reminder to advice of these imminent changes. Any PBX / System that is not reconfigured to our EasyIPT service tonight will lose all inbound and outbound call routing once the existing 3rd party services are terminated.

All numbers will be automatically re-routed to the respective new trunks / accounts once the old services are terminated. In order to restore your services, PBXs will need to be reconfigured as above.

If you require your login information or have any questions, please don’t hesitate to contact us. Any users requiring out of hours assistance can be arranged FOC.

Structured Communications will not be held responsible for any loss of service due to none reconfiguration of PBX / Systems or configuration issues, not limited to incompatible products.

LON01 – C4L Frontier Interconnect *Resolved*

Our network monitoring has just alerted us to a loss of our C4L layer2 circuit to Frontier. Some active VoIP calls over this carrier / link will have dropped. C4L have just issued a Connectivity Issue alert on their NOC. While the interconnect has been restored we are, given historic outages on this link manually … Continue reading “LON01 – C4L Frontier Interconnect *Resolved*”

Our network monitoring has just alerted us to a loss of our C4L layer2 circuit to Frontier. Some active VoIP calls over this carrier / link will have dropped.

C4L have just issued a Connectivity Issue alert on their NOC.

While the interconnect has been restored we are, given historic outages on this link manually re-routing all outbound traffic away from Frontier to avoid any repeats on outbound traffic flow caused by the C4L issue.

If a re-occurrence does occur then we will drop the circuit completely which will result in our network re-routing ALL VoIP traffic over alternative links. This will have an impact while BGP re-converges and is a last resort option.

We apologies for any inconvenience this may have caused.

UPDATE01 16:01
We have been contacted by our account manager at C4L to advise this is a STP problem once again. A complaint has been issued with C4L and we continue to route outbound calls via an alternative carrier. Inbound remains via the effected link and will be transferred if the link suffers another drop. This advised will case a loss of service while BGP re-converges.

UPDATE02 16:45
The link has remained stable since the initial alert and inbound traffic has remained active without any further loss. C4L has advised that primary POPs have been restored. We will re-enable this link for outbound traffic later tonight.

UPDATE02 18:00
Outbound traffic has now been re-enabled on this link and we are monitoring. Once and RFO is provided we will issue it via the NOC.

LON01 – Frontier Interconnect *Resolved*

Our network monitoring has alerted us to a loss of BGP peering with Frontier Systems. Initial calls to our Layer2 provider for this link (C4L) advise they are aware of a spanning tree issue within their network. Traffic has automatically been re-routed around the link and no service disruption is being seen. UPDATE01 – 10:20 … Continue reading “LON01 – Frontier Interconnect *Resolved*”

Our network monitoring has alerted us to a loss of BGP peering with Frontier Systems. Initial calls to our Layer2 provider for this link (C4L) advise they are aware of a spanning tree issue within their network.

Traffic has automatically been re-routed around the link and no service disruption is being seen.

UPDATE01 – 10:20 – 05/10/3014
After a call to C4L following our link still being offline, we had been advised our VLAN had not been rebuilt on the trunk port where STP had been disabled. The service has now been restored and we have esculated this to our account manager.

LON01 – EasyIPT, Unmanaged SIP Accounts ***Service / Settings Change Notice***

Following on from previous correspondence in respect to unmanaged SIP accounts we have seen the remaining unmanaged 3rd party PBXs connect to our new platform. As a result of this and in order to provide better levels of support we will only be providing accounts via our EasyIPT SIP solution from the 01/11/2014. If you … Continue reading “LON01 – EasyIPT, Unmanaged SIP Accounts ***Service / Settings Change Notice***”

Following on from previous correspondence in respect to unmanaged SIP accounts we have seen the remaining unmanaged 3rd party PBXs connect to our new platform. As a result of this and in order to provide better levels of support we will only be providing accounts via our EasyIPT SIP solution from the 01/11/2014.

If you have not yet migrated over to your new trunk, then we request you do so by the 31/10/2014 to avoid any disruption in voice services.

Changes will be made to the number formatting of your PBX as the invite format has changed to canonical. Example: “442030000000” This number formatting can be added alongside existing PBX numbers to avoid anytime downtime. You will be able to instantly make outbound calls once your system is registered and once you are ready to swap over inbound calls, please contact support who will complete this for you.

If you are having trouble migrating your system or have any questions, please don’t hesitate to contact us directly.

EasyXDSL – Entanet WBC & IPSC Cannot connect Issues – 30/09/2014 – 20:10 *RESOLVED*

We are aware of a DSL issue affecting our wholesale provider Entanet. This is not localised to any part of the UK but as a result people are not able to connect to the internet. Customers on our EasyBOND platform with dual ISP reliance will be seeing a reduced service. Once more information becomes available … Continue reading “EasyXDSL – Entanet WBC & IPSC Cannot connect Issues – 30/09/2014 – 20:10 *RESOLVED*”

We are aware of a DSL issue affecting our wholesale provider Entanet. This is not localised to any part of the UK but as a result people are not able to connect to the internet.

Customers on our EasyBOND platform with dual ISP reliance will be seeing a reduced service.

Once more information becomes available we will update this notice.

UPDATE01 – 20:18
We have received an update to advise Entanet are seeing an issue with telehouse-east.core.enta.net and are working to resolve the issue.

UPDATE02 – 20:25
We have seen all DSL tails return to service but are awaiting official confirmation. We have also requested an RFO from Entanet

UPDATE03 – 03/10/2014
RFO can be found HERE

LON01 – LON01-CORE – 25/09/2014 – 20:00 till 22:00 *Planned Maintenance* *COMPLETE*

On the 25/09/2014 between the hours of 20:00 – 22:00 we will be replacing a line card in our LON01-CORE following on from the failure seen on the 28/08/2014. The works will involve disconnecting all devices that are connected to that line card. Any server that has a redundant feed via another line card will … Continue reading “LON01 – LON01-CORE – 25/09/2014 – 20:00 till 22:00 *Planned Maintenance* *COMPLETE*”

On the 25/09/2014 between the hours of 20:00 – 22:00 we will be replacing a line card in our LON01-CORE following on from the failure seen on the 28/08/2014.

The works will involve disconnecting all devices that are connected to that line card. Any server that has a redundant feed via another line card will remain online but “at risk” Any server with a single feed will go offline for the duration. Where customer’s PBXs are connected to this line card, they will see a loss of service and may require a reboot of their handsets / system following the works to clear any stale NAT sessions.

UPDATE01 – 20:10
Work on this replacement has started and engineers have started to disconnect devices connected to the S3 line card.

UPDATE02 – 20:50
The card has been replaced and devices have been reconnected. The card is now being placed in to a test mode to complete a series of self tests. Ports may reset and services are still classed as at risk.

UPDATE02 – 22:50
Testing complete and the line card is now back in service. Any users who don’t have a connection to there PBX are advised to power down your hardware and then power back on.

LON01 – EasyIPT – Unmanaged Accounts – BGP Changes – 18:00-18:10 – 02/09/2014 *COMPLETE*

In line with the previous correspondence sent out to all unmanaged EasyIPT accounts whereby a customer has a direct connection to the carrier and has not migrated over to our in-house platform (Sipwise), then the following changes are due to take place tonight on our network as we no longer route managed traffic to this … Continue reading “LON01 – EasyIPT – Unmanaged Accounts – BGP Changes – 18:00-18:10 – 02/09/2014 *COMPLETE*”

In line with the previous correspondence sent out to all unmanaged EasyIPT accounts whereby a customer has a direct connection to the carrier and has not migrated over to our in-house platform (Sipwise), then the following changes are due to take place tonight on our network as we no longer route managed traffic to this IP range.

1)Removal of the 146.101.248.200/26 network prefix via our private Frontier / Voiceflex interconnects.

Non migrated accounts will also not benefit from our redundant outbound routing in the event of a carrier failure, nore the additional in-house call fraud monitoring services offered via Sipwise. Unmanaged customers are reminded that call fraud protection is there sole responsibility to protect against and will be liable for any occurrences and financial costs.

LON01 – LON01-CORE – 28/08/2014 – 17:10 *OUTAGE* *RESOLVED*

At 17:11 our networking monitoring advised to a failure on our network which was localised to a single rack within LON01. Initial diagnostics started and it was assumed there was a power issue within Rack03 as all devices on Feed A where showing as “unreachable” Further diagnostic showed this not to be the case but … Continue reading “LON01 – LON01-CORE – 28/08/2014 – 17:10 *OUTAGE* *RESOLVED*”

At 17:11 our networking monitoring advised to a failure on our network which was localised to a single rack within LON01.

Initial diagnostics started and it was assumed there was a power issue within Rack03 as all devices on Feed A where showing as “unreachable”

Further diagnostic showed this not to be the case but a line card within LON01-CORE having been reloaded by the primary supervisor due to a series of automated test failures.

UPDATE01 – 17:18

The module has come back online and all traffic has resumed. Engineers are currently working on why this occurred.

Virgin Media Leased Lines *OUTAGE* *RESOLVED*

We are currently aware of an incident on Virgin Media’s network which is causing a loss of service to several Virgin Media provided leased lines. Virgin Media are currently investigating and updates will be provided as and when they become available. UPDATE01 – 10:52 Virgin Media have identified a problem with one of their core … Continue reading “Virgin Media Leased Lines *OUTAGE* *RESOLVED*”

We are currently aware of an incident on Virgin Media’s network which is causing a loss of service to several Virgin Media provided leased lines.

Virgin Media are currently investigating and updates will be provided as and when they become available.

UPDATE01 – 10:52

Virgin Media have identified a problem with one of their core routers in Telehouse and they are continuing their investigation although no ETR is available as of yet.

UPDATE02 – 11:00

We are seeing service restore back to Virgin media circuts, however this has not been confirmed by Virgin yet.

UPDATE03 – 12:00
We have requested an RFO from Virgin which we will make avalible via the NOC

LON01 – ESXi02.R01 & ESXi03.R01 – 14/08/2014 – 20:00 – 21:00 *Planned Maintenance* *COMPLETE*

There will be Planned Maintenance on ESXi02.R01 & ESXi03.R01 to resolve the ongoing remote management issue with these systems which a resolution has now been identified. Work will involve a reload of these boxes. During this reload EasyBOND services will be effected. Connections will however be manually transferred to the backup aggregation service prior to … Continue reading “LON01 – ESXi02.R01 & ESXi03.R01 – 14/08/2014 – 20:00 – 21:00 *Planned Maintenance* *COMPLETE*”

There will be Planned Maintenance on ESXi02.R01 & ESXi03.R01 to resolve the ongoing remote management issue with these systems which a resolution has now been identified.

Work will involve a reload of these boxes. During this reload EasyBOND services will be effected. Connections will however be manually transferred to the backup aggregation service prior to the work but users will see a sort 10-30 second outage.

We apologise for any inconvenience this may cause.

UPDATE 01 – 20:28
This work is complete and all services have been transferred back to their original primary servers. We will continue to monitor the ESXi hosts.