Incident: Horsham DC CORE – 18/04/2024 – 12:15

We have identified an issue within our Horsham Data Center that has impacted several services. Service stability has been restored, and we will provide a further update shortly.

We apologize for any inconvenience caused.

UPDATE01 –

At 11:30 AM, our network monitoring system detected a service disruption affecting multiple platforms situated outside our network.

Preliminary diagnostics indicate that the issue was confined to our Horsham data center.

Subsequent investigations identified the root cause as an MTU (Maximum Transmission Unit) anomaly, implicating either the core infrastructure in Horsham or an interconnect linking our two locations.

Our engineering team pinpointed the issue to a specific interconnect and promptly isolated it from service. This action restored full network operations.