Planned Works – Page 3 – Structured Communications NOC

31/05/2018 – Broadband Supplier Maintenance 00:01 till 06:00

We have been advised our suppliers will be performing essential works on our interconnects which will cause a large number of circuts to lose their connection. Work is anticipated to start at 02:00 and impact is expected to be 1 hour. Our suppliers have advised this could be extended to 4 hours downtime. Not all … Continue reading “31/05/2018 – Broadband Supplier Maintenance 00:01 till 06:00”

We have been advised our suppliers will be performing essential works on our interconnects which will cause a large number of circuts to lose their connection.

Work is anticipated to start at 02:00 and impact is expected to be 1 hour.

Our suppliers have advised this could be extended to 4 hours downtime.

Not all circuits will lose connectivity. However, if session disconnects during the work, they may not be able to reconnect until the work is complete.

We apologies for any inconvenience this may cause.

17/05/2018 – Ethernet Leased Lines – Migration – 20:00

As part of our planed network migration to Telehouse North and our own facility. We are now ready to migrate existing Ethernet fibre and EFM services from Goswell Road to Telehouse. This work is planned to take place from 20:00 tomorrow night and is expected to take around 1 hour to complete with each service … Continue reading “17/05/2018 – Ethernet Leased Lines – Migration – 20:00”

As part of our planed network migration to Telehouse North and our own facility. We are now ready to migrate existing Ethernet fibre and EFM services from Goswell Road to Telehouse.

This work is planned to take place from 20:00 tomorrow night and is expected to take around 1 hour to complete with each service seeing around 5 minutes of downtime while VLANs are moved around the network to there new home.

Customers with backup ADSL or FTTC are unlikely to notice the drop as services will automatically re-route for the duration. Customers that have dual leased lines are also unlikely to notice a service drop as the move is being done in groups, so no 2 services are in the same migration window.

Updates to be posted on the night. Existing test services have been transferred so we do not expect any problems.

UPDATE01 – 19:45
Engineers are getting ready to start

UPDATE02 – 20:00
Work has started

UPDATE03 – 20:10
A problem has been found in our suppliers scripted code. They are attempting to fix this. Unfortunately this does mean additional downtime for the affected circuits.

UPDATE04 – 20:22
Code has been fixed however we are seeing MTU issues. They are being sorted for both this batch of migrations and the 2nd set.

UPDATE05 – 20:30
Stage 1 has been migrated and BGP sessions are back online. Stage 2 will now start.

UPDATE06 – 20:45
Stage 2 is complete, however there is a problem with 2 circuits.

UPDATE07 – 21:10
This work is now complete and all circuits are showing as online.

15/03/2018 – Telehouse North (THN) Enablement & Network Expansion

We are pleased to advise that we have recently added Telehouse North to our network location list and will begin enabling this for service over the next few months. During this time we will be making changes to the current network located in Level3 Goswell Road in order to felicitate this. We hope to keep … Continue reading “15/03/2018 – Telehouse North (THN) Enablement & Network Expansion”

We are pleased to advise that we have recently added Telehouse North to our network location list and will begin enabling this for service over the next few months.

During this time we will be making changes to the current network located in Level3 Goswell Road in order to felicitate this. We hope to keep service disruption to a minimum and NOC notices will be published in advance of any works and the resulting impact they may have to your service.

Goswell Road as a result will be retired and all remaining services moved to our own in house data center. Details on this will follow as the THN migration is planned and the final build phase on our facility is completed.

17-12-2017 – 22:00 till 22:10 – Planned Maintenance: Broadband

We will be upgrading our Broadband LNS gateways to the latest factory firmware release. This will require several reloads of each device as we are also upgrading the boot loaders along with the new firmware. Customer sessions are expected to drop during the above window and may flip between gateways as each one is upgraded … Continue reading “17-12-2017 – 22:00 till 22:10 – Planned Maintenance: Broadband”

Customer sessions are expected to drop during the above window and may flip between gateways as each one is upgraded in turn.

UPDATE 01 – 22:52
This work started late however is now complete with sessions reconnecting as expected. Anyone still without internet access are advised to power off there router / modem for 20 minutes.

12-10-2017 – 01:00 till 03:00 – Planned Maintenance: Level3 – Goswell Road

Level 3 intends to carry out internal maintenance within its network. This has been classified as ESSENTIAL. The nature of this work is to perform a Network Element software upgrade. Level 3 will Upgrade BB2 ALU 7950 routers to code level SROS-14.0.R5-1 This will fix 100gb/10gb uplink error and a p-chip false alarm error. This … Continue reading “12-10-2017 – 01:00 till 03:00 – Planned Maintenance: Level3 – Goswell Road”

Level 3 intends to carry out internal maintenance within its network. This has been classified as ESSENTIAL. The nature of this work is to perform a Network Element software upgrade. Level 3 will Upgrade BB2 ALU 7950 routers to code level SROS-14.0.R5-1 This will fix 100gb/10gb uplink error and a p-chip false alarm error. This will also bring us up to date with Vendor code level recommendation.

During this window we expect to loose our Level3 peering as it requires a reload of the affected router. Traffic will automatically re-route across other paths on our network.

28-09-2017 – 23:00 – Planned Maintenance: Level3 – Goswell Road

We have been advised by Level3 that they will be replacing a line card between 23:00 on the 28/09/2017 & 02:00 on the 29/09/2017. This work will affect our 10GB interconnect with them as it involves the physical removal of hardware and re-termination of our fibre. Traffic will be automatically re-routed across other carriers during … Continue reading “28-09-2017 – 23:00 – Planned Maintenance: Level3 – Goswell Road”

We have been advised by Level3 that they will be replacing a line card between 23:00 on the 28/09/2017 & 02:00 on the 29/09/2017. This work will affect our 10GB interconnect with them as it involves the physical removal of hardware and re-termination of our fibre. Traffic will be automatically re-routed across other carriers during the works and limited impact is expected however traffic paths will change.

UPDATE 01
This work is complete

11-09-2017 – 21:00 – Planned Maintenance: BROADBAND via Telehouse North

We have been advised by one of our wholesale DSL providers that they will be upgrading backhaul capacity within Telehouse North on Monday the 11th September starting from 21:00 continuing until 06:00 on the 12th. We have been advised that this upgrade work may affect broadband (DSL and FTTC services) that are delivered to ourselves … Continue reading “11-09-2017 – 21:00 – Planned Maintenance: BROADBAND via Telehouse North”

We have been advised that this upgrade work may affect broadband (DSL and FTTC services) that are delivered to ourselves via Telehouse North. DSL sessions we will be automatically re-routed via Telehouse East in the event of disruption. Users may suffer multiple PPP drops during the above window.

We apologize for any inconvenience caused

LON01 – EasyIPT – 17/06/2017 – 10:00 – 12:00

During the above window we will be replacing server components that we have identified as degraded. This will affected “Dedicated VoIP” on the affected hardware for a short period of time. We apologise for any inconvenience caused. UPDATE01 – 12:15 This work is completed and VM PBXs restored.

During the above window we will be replacing server components that we have identified as degraded. This will affected “Dedicated VoIP” on the affected hardware for a short period of time. We apologise for any inconvenience caused.
UPDATE01 – 12:15
This work is completed and VM PBXs restored.

04-05-2017 TO 11/05/2017 – Planned Maintenance: Leased Lines

We have been advised by one of our wholesale providers they will performing maintenance on there hardware that will affect our wholesale interconnects with them during the following times: Thursday 04 May 22:00 – 23:59 Monday 08 May 22:00 – 23:59 Tuesday 09 May 22:00 – 23:59 Wednesday 10 May 22:00 – 23:59 Thursday 11 … Continue reading “04-05-2017 TO 11/05/2017 – Planned Maintenance: Leased Lines”

We have been advised by one of our wholesale providers they will performing maintenance on there hardware that will affect our wholesale interconnects with them during the following times:

Thursday 04 May 22:00 – 23:59
Monday 08 May 22:00 – 23:59
Tuesday 09 May 22:00 – 23:59
Wednesday 10 May 22:00 – 23:59
Thursday 11 May 22:00 – 23:59

We have been advised downtime to be no longer than 5 minutes per circuit during one of the above windows.

Customers with backup or multiple services wont be affected.

EasyXDSL – 10/04/2017 – 12/04/2017

We have been advised by 1 of our wholesale DSL suppliers that they will be undertaking work to upgrade firmware on various distribution switches in London at the following times: Monday 10th April 23:00 -> Tuesday 11th April 06:00 Tuesday 11th April 23:00 -> Wednesday 12th April 06:00 Wednesday 12th April 23:00 -> Thursday 13th … Continue reading “EasyXDSL – 10/04/2017 – 12/04/2017”

We have been advised by 1 of our wholesale DSL suppliers that they will be undertaking work to upgrade firmware on various distribution switches in London at the following times:

Monday 10th April 23:00 -> Tuesday 11th April 06:00
Tuesday 11th April 23:00 -> Wednesday 12th April 06:00
Wednesday 12th April 23:00 -> Thursday 13th April 06:00 – Contingency

This work will not affect our interconnects / BGP sessions with the supplier however it will affect L2TP tunnels causing them to reset. This will result in customers loosing PPP sessions at times while the work is undertaken.

Any customer who does not come back in to service, we would advise you to power down all your hardware for 20 minutes as the work may also create stale sessions.