We have been advised by one of our wholesale DSL providers that they will be upgrading backhaul capacity within Telehouse North on Monday the 11th September starting from 21:00 continuing until 06:00 on the 12th.
We have been advised that this upgrade work may affect broadband (DSL and FTTC services) that are delivered to ourselves via Telehouse North. DSL sessions we will be automatically re-routed via Telehouse East in the event of disruption. Users may suffer multiple PPP drops during the above window.
We apologize for any inconvenience caused
During the above window we will be replacing server components that we have identified as degraded. This will affected “Dedicated VoIP” on the affected hardware for a short period of time. We apologise for any inconvenience caused.
UPDATE01 – 12:15
This work is completed and VM PBXs restored.
We have been advised by one of our wholesale providers they will performing maintenance on there hardware that will affect our wholesale interconnects with them during the following times:
Thursday 04 May 22:00 – 23:59
Monday 08 May 22:00 – 23:59
Tuesday 09 May 22:00 – 23:59
Wednesday 10 May 22:00 – 23:59
Thursday 11 May 22:00 – 23:59
We have been advised downtime to be no longer than 5 minutes per circuit during one of the above windows.
Customers with backup or multiple services wont be affected.
We have been advised by 1 of our wholesale DSL suppliers that they will be undertaking work to upgrade firmware on various distribution switches in London at the following times:
Monday 10th April 23:00 -> Tuesday 11th April 06:00
Tuesday 11th April 23:00 -> Wednesday 12th April 06:00
Wednesday 12th April 23:00 -> Thursday 13th April 06:00 – Contingency
This work will not affect our interconnects / BGP sessions with the supplier however it will affect L2TP tunnels causing them to reset. This will result in customers loosing PPP sessions at times while the work is undertaken.
Any customer who does not come back in to service, we would advise you to power down all your hardware for 20 minutes as the work may also create stale sessions.
At the request of our vendor to address a bug which has been resulting in delayed RADIUS ACCOUNTING data we will be upgrading to a firmware that should address this problem. Each firmware upgrade will take no longer than 10 seconds, however a reload of each LNS is required. They will be done 1 at a time and will result in a PPP drop for each DSL circuit. This should automatically re-establish within 60 seconds.
This work is complete. Any user without a working internet connection are advised to power off there hardware for 20 minutes.
Following on from the disruption caused by this media gateway and the upgrade plan already in place that was subsequently expedited. We are pleased to announce the successful installation of several new media servers to take its place.
Customers who have a managed PBX with us with be automatically migrated over during the next week. (no downtime is expected)
Partners / Customers who managed there own PBX will be required to arrange there own migration and are advised to contact us ASAP so we can assist in the transfer. In this instance like-for-like accounts will be setup on the new platforms (sip01.easyipt.co.uk) enabling 3rd party systems to be moved over seamlessly for outbound call. Inbound calls can then be re-routed to the new account with only a few minutes downtime where planned correctly.
sipwise.easyipt.co.uk will be taken out of service on the 20/01/2017 from 20:00
This has been extended until the 01/02/2017
UPDATE02 – 31/01/2017
This has been delayed until the 10/02/2017 @20:00 due to this months billing cycle end. This will not be pushed back any further.
UPDATE03 FINAL – 10/02/2017
This work is now complete and sipwise.easyipt.co.uk has been taken out of service. All remaining numbers not moved have been re-pointed so they will come back in to service once any remaining trunks are registered / moved without further involvement from ourselves.
We have been advised by one of our wholesale providers that they will be replacing hardware within there core network tonight that will physically disconnect one of our host-link cables we use to terminate DSL traffic with BT. To avoid any unnecessary PPP resets to DSL sessions we will be manually re-routing traffic via alternative paths before the work starts. No outages or session drops are expected, however DSL services should be classed as “at risk” until these works are fully completed.
UPDATE01 – 09:00
This work was completed as expected and we have restored traffic over this hostlink.
We have been advised by one of our wholesale providers they will be undertaking upgrade works on part of there core in Goswell Road that delivers some of our Leased Lines and Transit services. This upgrade work involves replacement of their hardware and will directly affect any services we provide via core01.lon01.structuredcommunications.co.uk. Customers who take backup DSL from us will see see there connection automatically re-route via this as required. Customers who take redundant fibre connections to our border only or customers without backup will see up-to a 30 minutes downtime.
Peering an transit services will also automatically re-route via alternative paths on our network.
Following on from recent repeated hardware failures on core03.structuredcommunications.co.uk as detailed HERE the decision has been taken to fully replace the device. We will also be taking the opportunity to upgrade the IOS image to bring this device in line with the current images across the rest of our network.
This work will involve powering down and physically moving the current device along with all installed line cards. Due to this all directly connected services (listed below) will be unavailable for the duration of the works.
> Bonded DSL on AG1 & AG2
> un-managed SIP trunking provided via sipwise.easyipt.co.uk
> Managed VoIP services provided via primary-sw.r03.core03 & primary-sw.r04.core03
> Webhosting via server01.easyhttp.co.uk
> VPS sessions on esxi10.r02.structuredcommunications.co.uk
Other services will remain unaffected. Redundant services provided via other parts of the network (Such as DNS & SMTP) will take over. Please ensure you configuration is up to date.
UPDATE01 – 20:10 – 24/08/2016 Engineers are on site and these works have started.
UPDATE02 – 22:06 – 24/08/2016 Engineers have completed the above works ahead of schedule and we can confirm all services have returned to normal. We apologize for the inconvenience caused.
We will continue to monitor the new device to ensure continued operation.
We have been advised by one of our fibre providers that that they will be conducting maintenance at Goswell Road between 23:00 and 03:00 on the 21/07/2016 from 23:00 – 03:00. This work will affect one of our fibre waves we use for DSL termination between Goswell Road and Telehouse North. To avoid any possible extended disruption we will be moving traffic away from this link at 22:00 on the day with the view of bringing it back in to service the following day once we have been advised the works are complete.
UPDATE01 – 22:30
After reviewing the maintenance window from our supplier again we have not been advised this time on a reload of any hardware. We have therefor agreed to leave traffic on this link. Should a reload occur then our network will act accordingly.