12-10-2017 – 01:00 till 03:00 – Planned Maintenance: Level3 – Goswell Road

Level 3 intends to carry out internal maintenance within its network. This has been classified as ESSENTIAL. The nature of this work is to perform a Network Element software upgrade. Level 3 will Upgrade BB2 ALU 7950 routers to code level SROS-14.0.R5-1 This will fix 100gb/10gb uplink error and a p-chip false alarm error. This … Continue reading “12-10-2017 – 01:00 till 03:00 – Planned Maintenance: Level3 – Goswell Road”

Level 3 intends to carry out internal maintenance within its network. This has been classified as ESSENTIAL. The nature of this work is to perform a Network Element software upgrade. Level 3 will Upgrade BB2 ALU 7950 routers to code level SROS-14.0.R5-1 This will fix 100gb/10gb uplink error and a p-chip false alarm error. This will also bring us up to date with Vendor code level recommendation.

During this window we expect to loose our Level3 peering as it requires a reload of the affected router. Traffic will automatically re-route across other paths on our network.

28-09-2017 – 23:00 – Planned Maintenance: Level3 – Goswell Road

We have been advised by Level3 that they will be replacing a line card between 23:00 on the 28/09/2017 & 02:00 on the 29/09/2017. This work will affect our 10GB interconnect with them as it involves the physical removal of hardware and re-termination of our fibre. Traffic will be automatically re-routed across other carriers during … Continue reading “28-09-2017 – 23:00 – Planned Maintenance: Level3 – Goswell Road”

We have been advised by Level3 that they will be replacing a line card between 23:00 on the 28/09/2017 & 02:00 on the 29/09/2017. This work will affect our 10GB interconnect with them as it involves the physical removal of hardware and re-termination of our fibre. Traffic will be automatically re-routed across other carriers during the works and limited impact is expected however traffic paths will change.

UPDATE 01
This work is complete

11-09-2017 – 21:00 – Planned Maintenance: BROADBAND via Telehouse North

We have been advised by one of our wholesale DSL providers that they will be upgrading backhaul capacity within Telehouse North on Monday the 11th September starting from 21:00 continuing until 06:00 on the 12th. We have been advised that this upgrade work may affect broadband (DSL and FTTC services) that are delivered to ourselves … Continue reading “11-09-2017 – 21:00 – Planned Maintenance: BROADBAND via Telehouse North”

We have been advised by one of our wholesale DSL providers that they will be upgrading backhaul capacity within Telehouse North on Monday the 11th September starting from 21:00 continuing until 06:00 on the 12th.

We have been advised that this upgrade work may affect broadband (DSL and FTTC services) that are delivered to ourselves via Telehouse North. DSL sessions we will be automatically re-routed via Telehouse East in the event of disruption. Users may suffer multiple PPP drops during the above window.

We apologize for any inconvenience caused

LON01 – EasyIPT – 17/06/2017 – 10:00 – 12:00

During the above window we will be replacing server components that we have identified as degraded. This will affected “Dedicated VoIP” on the affected hardware for a short period of time. We apologise for any inconvenience caused. UPDATE01 – 12:15 This work is completed and VM PBXs restored.

During the above window we will be replacing server components that we have identified as degraded. This will affected “Dedicated VoIP” on the affected hardware for a short period of time. We apologise for any inconvenience caused.
UPDATE01 – 12:15
This work is completed and VM PBXs restored.

04-05-2017 TO 11/05/2017 – Planned Maintenance: Leased Lines

We have been advised by one of our wholesale providers they will performing maintenance on there hardware that will affect our wholesale interconnects with them during the following times: Thursday 04 May 22:00 – 23:59 Monday 08 May 22:00 – 23:59 Tuesday 09 May 22:00 – 23:59 Wednesday 10 May 22:00 – 23:59 Thursday 11 … Continue reading “04-05-2017 TO 11/05/2017 – Planned Maintenance: Leased Lines”

We have been advised by one of our wholesale providers they will performing maintenance on there hardware that will affect our wholesale interconnects with them during the following times:

Thursday 04 May 22:00 – 23:59
Monday 08 May 22:00 – 23:59
Tuesday 09 May 22:00 – 23:59
Wednesday 10 May 22:00 – 23:59
Thursday 11 May 22:00 – 23:59

We have been advised downtime to be no longer than 5 minutes per circuit during one of the above windows.

Customers with backup or multiple services wont be affected.

EasyXDSL – 10/04/2017 – 12/04/2017

We have been advised by 1 of our wholesale DSL suppliers that they will be undertaking work to upgrade firmware on various distribution switches in London at the following times: Monday 10th April 23:00 -> Tuesday 11th April 06:00 Tuesday 11th April 23:00 -> Wednesday 12th April 06:00 Wednesday 12th April 23:00 -> Thursday 13th … Continue reading “EasyXDSL – 10/04/2017 – 12/04/2017”

We have been advised by 1 of our wholesale DSL suppliers that they will be undertaking work to upgrade firmware on various distribution switches in London at the following times:

Monday 10th April 23:00 -> Tuesday 11th April 06:00
Tuesday 11th April 23:00 -> Wednesday 12th April 06:00
Wednesday 12th April 23:00 -> Thursday 13th April 06:00 – Contingency

This work will not affect our interconnects / BGP sessions with the supplier however it will affect L2TP tunnels causing them to reset. This will result in customers loosing PPP sessions at times while the work is undertaken.

Any customer who does not come back in to service, we would advise you to power down all your hardware for 20 minutes as the work may also create stale sessions.

LON01 – EasyXDSL – 21/02/2017 – 20:30 *Firmware Upgrade*

At the request of our vendor to address a bug which has been resulting in delayed RADIUS ACCOUNTING data we will be upgrading to a firmware that should address this problem. Each firmware upgrade will take no longer than 10 seconds, however a reload of each LNS is required. They will be done 1 at … Continue reading “LON01 – EasyXDSL – 21/02/2017 – 20:30 *Firmware Upgrade*”

At the request of our vendor to address a bug which has been resulting in delayed RADIUS ACCOUNTING data we will be upgrading to a firmware that should address this problem. Each firmware upgrade will take no longer than 10 seconds, however a reload of each LNS is required. They will be done 1 at a time and will result in a PPP drop for each DSL circuit. This should automatically re-establish within 60 seconds.

UPDATE01
This work is complete. Any user without a working internet connection are advised to power off there hardware for 20 minutes.

LON01 – EasyIPT – sipwise.easyipt.co.uk – Decommission from the 20/01/2017

Following on from the disruption caused by this media gateway and the upgrade plan already in place that was subsequently expedited. We are pleased to announce the successful installation of several new media servers to take its place. Customers who have a managed PBX with us with be automatically migrated over during the next week. … Continue reading “LON01 – EasyIPT – sipwise.easyipt.co.uk – Decommission from the 20/01/2017”

Following on from the disruption caused by this media gateway and the upgrade plan already in place that was subsequently expedited. We are pleased to announce the successful installation of several new media servers to take its place.

Customers who have a managed PBX with us with be automatically migrated over during the next week. (no downtime is expected)

Partners / Customers who managed there own PBX will be required to arrange there own migration and are advised to contact us ASAP so we can assist in the transfer. In this instance like-for-like accounts will be setup on the new platforms (sip01.easyipt.co.uk) enabling 3rd party systems to be moved over seamlessly for outbound call. Inbound calls can then be re-routed to the new account with only a few minutes downtime where planned correctly.

sipwise.easyipt.co.uk will be taken out of service on the 20/01/2017 from 20:00

UPDATE01
This has been extended until the 01/02/2017

UPDATE02 – 31/01/2017
This has been delayed until the 10/02/2017 @20:00 due to this months billing cycle end. This will not be pushed back any further.

UPDATE03 FINAL – 10/02/2017
This work is now complete and sipwise.easyipt.co.uk has been taken out of service. All remaining numbers not moved have been re-pointed so they will come back in to service once any remaining trunks are registered / moved without further involvement from ourselves.

LON01 – EasyXDSL – 14/11/2016 – 23:30 – 0600 – *Maintenance*

We have been advised by one of our wholesale providers that they will be replacing hardware within there core network tonight that will physically disconnect one of our host-link cables we use to terminate DSL traffic with BT. To avoid any unnecessary PPP resets to DSL sessions we will be manually re-routing traffic via alternative … Continue reading “LON01 – EasyXDSL – 14/11/2016 – 23:30 – 0600 – *Maintenance*”

We have been advised by one of our wholesale providers that they will be replacing hardware within there core network tonight that will physically disconnect one of our host-link cables we use to terminate DSL traffic with BT. To avoid any unnecessary PPP resets to DSL sessions we will be manually re-routing traffic via alternative paths before the work starts. No outages or session drops are expected, however DSL services should be classed as “at risk” until these works are fully completed.

UPDATE01 – 09:00

This work was completed as expected and we have restored traffic over this hostlink.

LON01 – EasyLL (Leased Lines) – Core01 – 10/11/2016 – 00:00 – 06:00 – Maintenance

We have been advised by one of our wholesale providers they will be undertaking upgrade works on part of there core in Goswell Road that delivers some of our Leased Lines and Transit services. This upgrade work involves replacement of their hardware and will directly affect any services we provide via core01.lon01.structuredcommunications.co.uk. Customers who take … Continue reading “LON01 – EasyLL (Leased Lines) – Core01 – 10/11/2016 – 00:00 – 06:00 – Maintenance”

We have been advised by one of our wholesale providers they will be undertaking upgrade works on part of there core in Goswell Road that delivers some of our Leased Lines and Transit services. This upgrade work involves replacement of their hardware and will directly affect any services we provide via core01.lon01.structuredcommunications.co.uk. Customers who take backup DSL from us will see see there connection automatically re-route via this as required. Customers who take redundant fibre connections to our border only or customers without backup will see up-to a 30 minutes downtime.

Peering an transit services will also automatically re-route via alternative paths on our network.