LON01 – EasyIPT – 17/06/2017 – 10:00 – 12:00

During the above window we will be replacing server components that we have identified as degraded. This will affected “Dedicated VoIP” on the affected hardware for a short period of time. We apologise for any inconvenience caused. UPDATE01 – 12:15 This work is completed and VM PBXs restored.

During the above window we will be replacing server components that we have identified as degraded. This will affected “Dedicated VoIP” on the affected hardware for a short period of time. We apologise for any inconvenience caused.
UPDATE01 – 12:15
This work is completed and VM PBXs restored.

04-05-2017 TO 11/05/2017 – Planned Maintenance: Leased Lines

We have been advised by one of our wholesale providers they will performing maintenance on there hardware that will affect our wholesale interconnects with them during the following times: Thursday 04 May 22:00 – 23:59 Monday 08 May 22:00 – 23:59 Tuesday 09 May 22:00 – 23:59 Wednesday 10 May 22:00 – 23:59 Thursday 11 … Continue reading “04-05-2017 TO 11/05/2017 – Planned Maintenance: Leased Lines”

We have been advised by one of our wholesale providers they will performing maintenance on there hardware that will affect our wholesale interconnects with them during the following times:

Thursday 04 May 22:00 – 23:59
Monday 08 May 22:00 – 23:59
Tuesday 09 May 22:00 – 23:59
Wednesday 10 May 22:00 – 23:59
Thursday 11 May 22:00 – 23:59

We have been advised downtime to be no longer than 5 minutes per circuit during one of the above windows.

Customers with backup or multiple services wont be affected.

EasyXDSL – 10/04/2017 – 12/04/2017

We have been advised by 1 of our wholesale DSL suppliers that they will be undertaking work to upgrade firmware on various distribution switches in London at the following times: Monday 10th April 23:00 -> Tuesday 11th April 06:00 Tuesday 11th April 23:00 -> Wednesday 12th April 06:00 Wednesday 12th April 23:00 -> Thursday 13th … Continue reading “EasyXDSL – 10/04/2017 – 12/04/2017”

We have been advised by 1 of our wholesale DSL suppliers that they will be undertaking work to upgrade firmware on various distribution switches in London at the following times:

Monday 10th April 23:00 -> Tuesday 11th April 06:00
Tuesday 11th April 23:00 -> Wednesday 12th April 06:00
Wednesday 12th April 23:00 -> Thursday 13th April 06:00 – Contingency

This work will not affect our interconnects / BGP sessions with the supplier however it will affect L2TP tunnels causing them to reset. This will result in customers loosing PPP sessions at times while the work is undertaken.

Any customer who does not come back in to service, we would advise you to power down all your hardware for 20 minutes as the work may also create stale sessions.

LON01 – EasyXDSL – 21/02/2017 – 20:30 *Firmware Upgrade*

At the request of our vendor to address a bug which has been resulting in delayed RADIUS ACCOUNTING data we will be upgrading to a firmware that should address this problem. Each firmware upgrade will take no longer than 10 seconds, however a reload of each LNS is required. They will be done 1 at … Continue reading “LON01 – EasyXDSL – 21/02/2017 – 20:30 *Firmware Upgrade*”

At the request of our vendor to address a bug which has been resulting in delayed RADIUS ACCOUNTING data we will be upgrading to a firmware that should address this problem. Each firmware upgrade will take no longer than 10 seconds, however a reload of each LNS is required. They will be done 1 at a time and will result in a PPP drop for each DSL circuit. This should automatically re-establish within 60 seconds.

UPDATE01
This work is complete. Any user without a working internet connection are advised to power off there hardware for 20 minutes.

LON01 – EasyIPT – sipwise.easyipt.co.uk – Decommission from the 20/01/2017

Following on from the disruption caused by this media gateway and the upgrade plan already in place that was subsequently expedited. We are pleased to announce the successful installation of several new media servers to take its place. Customers who have a managed PBX with us with be automatically migrated over during the next week. … Continue reading “LON01 – EasyIPT – sipwise.easyipt.co.uk – Decommission from the 20/01/2017”

Following on from the disruption caused by this media gateway and the upgrade plan already in place that was subsequently expedited. We are pleased to announce the successful installation of several new media servers to take its place.

Customers who have a managed PBX with us with be automatically migrated over during the next week. (no downtime is expected)

Partners / Customers who managed there own PBX will be required to arrange there own migration and are advised to contact us ASAP so we can assist in the transfer. In this instance like-for-like accounts will be setup on the new platforms (sip01.easyipt.co.uk) enabling 3rd party systems to be moved over seamlessly for outbound call. Inbound calls can then be re-routed to the new account with only a few minutes downtime where planned correctly.

sipwise.easyipt.co.uk will be taken out of service on the 20/01/2017 from 20:00

UPDATE01
This has been extended until the 01/02/2017

UPDATE02 – 31/01/2017
This has been delayed until the 10/02/2017 @20:00 due to this months billing cycle end. This will not be pushed back any further.

UPDATE03 FINAL – 10/02/2017
This work is now complete and sipwise.easyipt.co.uk has been taken out of service. All remaining numbers not moved have been re-pointed so they will come back in to service once any remaining trunks are registered / moved without further involvement from ourselves.

LON01 – EasyXDSL – 14/11/2016 – 23:30 – 0600 – *Maintenance*

We have been advised by one of our wholesale providers that they will be replacing hardware within there core network tonight that will physically disconnect one of our host-link cables we use to terminate DSL traffic with BT. To avoid any unnecessary PPP resets to DSL sessions we will be manually re-routing traffic via alternative … Continue reading “LON01 – EasyXDSL – 14/11/2016 – 23:30 – 0600 – *Maintenance*”

We have been advised by one of our wholesale providers that they will be replacing hardware within there core network tonight that will physically disconnect one of our host-link cables we use to terminate DSL traffic with BT. To avoid any unnecessary PPP resets to DSL sessions we will be manually re-routing traffic via alternative paths before the work starts. No outages or session drops are expected, however DSL services should be classed as “at risk” until these works are fully completed.

UPDATE01 – 09:00

This work was completed as expected and we have restored traffic over this hostlink.

LON01 – EasyLL (Leased Lines) – Core01 – 10/11/2016 – 00:00 – 06:00 – Maintenance

We have been advised by one of our wholesale providers they will be undertaking upgrade works on part of there core in Goswell Road that delivers some of our Leased Lines and Transit services. This upgrade work involves replacement of their hardware and will directly affect any services we provide via core01.lon01.structuredcommunications.co.uk. Customers who take … Continue reading “LON01 – EasyLL (Leased Lines) – Core01 – 10/11/2016 – 00:00 – 06:00 – Maintenance”

We have been advised by one of our wholesale providers they will be undertaking upgrade works on part of there core in Goswell Road that delivers some of our Leased Lines and Transit services. This upgrade work involves replacement of their hardware and will directly affect any services we provide via core01.lon01.structuredcommunications.co.uk. Customers who take backup DSL from us will see see there connection automatically re-route via this as required. Customers who take redundant fibre connections to our border only or customers without backup will see up-to a 30 minutes downtime.

Peering an transit services will also automatically re-route via alternative paths on our network.

LON01 – CORE03 – 24/08/2016 – 20:00 Till 23:59 *Emergency Work *

Following on from recent repeated hardware failures on core03.structuredcommunications.co.uk as detailed HERE the decision has been taken to fully replace the device. We will also be taking the opportunity to upgrade the IOS image to bring this device in line with the current images across the rest of our network. This work will involve powering … Continue reading “LON01 – CORE03 – 24/08/2016 – 20:00 Till 23:59 *Emergency Work *”

Following on from recent repeated hardware failures on core03.structuredcommunications.co.uk as detailed HERE the decision has been taken to fully replace the device. We will also be taking the opportunity to upgrade the IOS image to bring this device in line with the current images across the rest of our network.

This work will involve powering down and physically moving the current device along with all installed line cards. Due to this all directly connected services (listed below) will be unavailable for the duration of the works.

> Bonded DSL on AG1 & AG2

> un-managed SIP trunking provided via sipwise.easyipt.co.uk

> Managed VoIP services provided via primary-sw.r03.core03 & primary-sw.r04.core03

> Webhosting via server01.easyhttp.co.uk

> VPS sessions on esxi10.r02.structuredcommunications.co.uk

Other services will remain unaffected. Redundant services provided via other parts of the network (Such as DNS & SMTP) will take over. Please ensure you configuration is up to date.

UPDATE01 – 20:10 – 24/08/2016 Engineers are on site and these works have started.

UPDATE02 – 22:06 – 24/08/2016 Engineers have completed the above works ahead of schedule and we can confirm all services have returned to normal. We apologize for the inconvenience caused.

We will continue to monitor the new device to ensure continued operation.

LON01 – EasyXDSL – 21/07/2016 – 22:30 – *Maintenance*

We have been advised by one of our fibre providers that that they will be conducting maintenance at Goswell Road between 23:00 and 03:00 on the 21/07/2016 from 23:00 – 03:00. This work will affect one of our fibre waves we use for DSL termination between Goswell Road and Telehouse North. To avoid any possible … Continue reading “LON01 – EasyXDSL – 21/07/2016 – 22:30 – *Maintenance*”

We have been advised by one of our fibre providers that that they will be conducting maintenance at Goswell Road between 23:00 and 03:00 on the 21/07/2016 from 23:00 – 03:00. This work will affect one of our fibre waves we use for DSL termination between Goswell Road and Telehouse North. To avoid any possible extended disruption we will be moving traffic away from this link at 22:00 on the day with the view of bringing it back in to service the following day once we have been advised the works are complete.

UPDATE01 – 22:30

After reviewing the maintenance window from our supplier again we have not been advised this time on a reload of any hardware. We have therefor agreed to leave traffic on this link. Should a reload occur then our network will act accordingly.

LON01 – 4th Floor suite / network migration – 01/06/2016 – 03/06/2016 – 20:00 – 03:00

Over the past 4-5 years we have continued to invest in our network with the continued aim of providing our own services and simply not reselling as many communication providers do and as we ourselves once did! Growth over the years has consumed a large amount of physical rack space within our own private suite … Continue reading “LON01 – 4th Floor suite / network migration – 01/06/2016 – 03/06/2016 – 20:00 – 03:00”

Over the past 4-5 years we have continued to invest in our network with the continued aim of providing our own services and simply not reselling as many communication providers do and as we ourselves once did!

Growth over the years has consumed a large amount of physical rack space within our own private suite at Level3, Goswell Road. We have taken steps over the past 6 weeks to secure a larger suite within Goswell Road and have already started the complex task of moving our network to this new area.

Over the past 2 weeks we have been adding additional servers to key strategic network locations in order to replace legacy setup to provide continued service for the upcoming works which will be detailed below.

Our core network is fully redundant as are many of our services we provide as standard and on more complex products this can be provided at additional costs, however as we are physically moving core devices and hardware there will unfortunately be some disruption to services. Works are being done outside of hours to minimise this.

Due to various 3rd party contracts being involved, we have been delaying in getting this notice out as various orders have had to fall in to place, such as new bulk fibre runs, power and infrastructure to name but a few. However as detailed above works have been ongoing to insure we keep services operational where possible during the planned works.

Below is a overview of the disruption to services with a full plan being published on the 30th (tomorrow) We would like to stress that due to the works already done, the way in which the works are being carried out along with the time in which they are being conducted will mean that 99% of customers wont see an impact.

Service Type Impact
Connectivity Copper Broadband Minor Impact Expected
Connectivity Fibre Broadband Minor Impact Expected
Connectivity Bonded Broadband Limited Service
Connectivity Leased Line No Impact Expected
Connectivity EFM No Impact Expected
Hosting SMTP, POP, IMAP, HTTP Limited Service
Hosting VPS Limited Service
Hosting Co-Location Limited Service
Voice Managed “Shared” VoiP Limited Service
Voice Managed “Dedicated” VoiP Limited Service
Voice SIP Trunking Limited Service

Again a full detailed report will be available tomorrow and a time line of planned events. (The above looks worse than it really is)

Upon arrival on the 01/06/2016, We will conduct a risk assessment to ensure the new area has been correctly handed over and is operational to our standards. Should this fail or impact our migration to a level that puts our network and thus clients at risk, then we will propose the planned works.

UPDATE 01 – 30/05/2016

As previously advised, please see below for a full breakdown of events and what impact is to be expected.

Connectivity – Copper & Fibre Broadband

Prior to the works commencing we will be updating our network routing to utilise our backup link in to Telehose East for L2TP DSL. This link is provided via another part of the network (CORE01) that is unaffected by the planned works. We will also be updating our RADIUS session steering to terminate all new and existing DSL sessions on LNS02 via RADIUS02 which are both also connected to Core01.

Unfortunately our primary SQL server while redundant is located within our suite and connected to CORE02 which is affected by the planned works. This will mean that DSL users who drop there PPP session(s) while the works are under way will be unable to re-authenticate until this server is back on-line.

DSL sessions will be manually moved tonight @ 22:00 as advised above to ensure the fail over works as expected. DSL customers will see a small outage while there routers re authenticate following the switch over.

Connectivity – Bonded Broadband

While we do provide redundant servers for our bonded platform they are both located within the suite and connected to CORE03 which is affected by the works. Unfortunately our software vendor has not provided a recent software image that compromises of all there recent updates (1 years worth). While we had hoped to “simply” be able to move the redundant server to its new network location as we had done so with other platforms, we where advised this was not possible without a re-image and reconfiguration of the software.

This we where happy to undertake, however due to the volume of updates that then need to be applied following this and the possible outages this would cause due to the requirement of taking the controller offline we are unable to complete the works without greater disruption being caused than simply moving the platform. We are still talking with the vendor to see if other options are available.

At this stage, during the move Bonded Broadband will be unavailable. We have scheduled this platform move to cause as little downtime as possible subject to no unforeseen problems. We apologise for any inconvenience this may cause.

Connectivity – EFM and Fibre Leased Lines

No impact is expected on these services as they are provided from CORE01 which is unaffected by the works

Hosting – All Services

Due to the physical relocation of these services, they will need to be powered down during the maintiance window. Services will be unavailable during this time. Any email should be queued at remote servers. We apologise for any inconvenience this may cause.

Voice – All Managed Services

Due to the physical relocation of the underlying servers they will need to be powered down during the maintiance window. Voice services will be unavailable during this time. We advise clients to have alternative methods of communications for an emergency such as a mobile and apologise for any inconvenience this may cause.

Voice – SIP Trunking

Due to the physical relocation of our media servers and softswitch they will need to be powered down during the maintiance window. SIP trunks will be unavailable during this time. We advise clients to have alternative methods of communications for an emergency such as a mobile and apologise for any inconvenience this may cause.

Our migration plan factors in 3 days worth of works, with the 1st day mostly comprising of physically moving cables and re-routing parts of the network ready for the physical move the following day(s) During day 1 the physical movement of cables will cause our network to suffer re-convergence of traffic , links and transit providers.

UPDATE 02 – 03/06/2016 – 06:00

Works went ahead as planned and all services have been restored however we encountered problems with our new bulk fibre and where forced to utilise existing spares, as a result of this various network peering are down and traffic is being re-routed. Remedial works are being undertaken over the next week to restore the network back to its redundant state.

UPDATE 03 – 03/06/2016 – 09:30

We have observed that one of our private primary voice peering links is flapping due to another fibre problem. This has been taken out of service and traffic is being re-routed.

UPDATE 04 – 03/06/2016 – 17:30

The network has remained stable on its redundant links. Work orders are being raised with Level3 for additional fibre.

UPDATE 05 – 06/06/2016 – 13:00

We have restored our primary voice peering link along with other internal redundant links, along with adding a tempory work around for other down peers. Work is still ongoing with Level3 for additional fibre