At 08:15 GMT this morning, we were alerted to a number of DSL broadband sessions disconnecting. Initial diagnostics showed there was no fault within our network and this was escalated to our wholesale supplier.
Our wholesale supplier responded to advise a DSL gateway “cr2.th-lon” at 08:15 GMT had dropped a number of sessions however had started to recover at 08:23 GMT. At this time the root cause of the outage is unknown but investigations are continuing. Services should be considered at risk until we ascertain the cause.
UPDATE 01 – 10:50
We have seen a further drop in sessions where sessions have had to re-authenticate. We have requested an update from our supplier to enquire of this is related to the issues seen this morning.