We are aware of issues with customers routed via sip03.easyipt.co.uk for VoIP calls. We are currently looking at this as a matter of urgency.
UPDATE 01 – 13:39
We have discovered an issue with the Database running on the media gateway and will be performing a reboot. Any active calls will drop.
UPDATE 02 – 13:45
The reboot has completed. However we have lost a number of critical services and are working to restore them.
UPDATE 03 – 13:58
We have been able to recover the services, however concerned about stability and why these services did not automatically start as expected. We are undertaking further reviews and the platform should still be considered as “at risk” until further notice.
UPDATE 04 – 14:47
We have been able to automatically recover a number of services, however we are still seeing some services fail to load on boot. This is something we need to look in too and believe it to be part of a race condition on the server. The media gateway has remained stable and processing calls as expected.
A full review of the media gateway will take place next week to ensure all startup services recover as expected.