We are aware of an issue affecting inbound calls with one of our upstream voice carriers. We have re-routed outbound calls around the affected network and calls should be connecting as expected.
We have raised a priority case with the carrier who have confirmed there is an issue and is being dealt with urgently.
We apologize for the disruption and will update this NOC post once further details become available.
UPDATE 01 – 17:10
We have started to see inbound calls on the affected carrier restore and traffic flowing. We have not had official closure yet, so services should be considered at risk still
UPDATE 02 – 17:33
The affected upstream carrier has confirmed services have been restored and this was the result of a data center issue. We have asked for a RFO and this will be provided as requested.
re-routing has been removed and all service are normal.
Once again we apologize for the disruption
FINAL – 04/03/2020 – 14:45
We have been advised the ROOT cause of this incident was the result of a failed network interface on a primary database server within the carrier network. We have been advised the database is redundant but this has highlighted the need for additional redundancy and is already being deployed.