We are currently experiencing an issue with VoIP calls across our network, engineers are working on this and will provide an update asap.
-Update- 27/08/2020 09:48
The issue has been identified with one of our up stream carriers who are currently working on an issue and will provide updates shortly.
-Update- 27/08/2020 09:56 Telstra LHC Outage
All powered equipment in Telstra LHC Data Center went offline at 09:17 BST. We have been informed there are multiple fire engines on site and a suspected UPS fire on the 3rd floor where our comms equipment is located. It seems most likely the fire brigade have ordered building power down as part of electrical safety procedure.
As far as we are aware, this affects all customers and carriers within LHC, and we have confirmation that other carriers with passive connections extending outside the building are also showing offline. This is therefore affecting customers who are directly terminated with active circuits at this location. All passive fibre connections remain unaffected, including those passing through the building.
Updates to follow as they arrive from the DC. We sincerely apologise for any inconvenience this may cause.
-Update- 27/08/2020 11:10
Correspondence from LHC DC:
Due to a localised fire in the LHC, we have lost the Green system. This provides power to the lower half of the building. The fire has tripped the breakers supporting the busbar. Engineers are on-site and are working to restore power via generator as we speak.
-Update- 27/08/2020 13:16
We have been made aware by the DC that the services are starting to restore. We are monitoring this carefully and will provide you with an update as soon as we have more information.
-Update- 27/08/2020 14:08
We are seeing call flows return to normal levels but have yet to hear back from the DC and/or Carrier. We will continue to monitor and provide updates as they become available.
-Update- 27/08/2020 16:07
Engineers are still working to improve stability in the network and restore the remaining services we hope this will be complete with in the next 30 minutes. Most customers should have service restored.
-Update- 27/08/2020 16:40
We can see normal call flow across the network but have still yet to get a clear message from the carrier.
-Update- 27/08/2020 17:45
The carrier reports all services are now restored.
-Update- 28/08/2020 9:30
Services are now fully restored, a full RFO will be posted once made available.