We are aware a small percentage of outbound calls being made on our VoIP network are taking longer than normal to connect. We are aware of this issue and investigating .
UPDATE01 – 09:40
Calls have been re-routed over another carrier while we work to understand what is going on with calls on BTIPX
UPDATE02 – 10:06
Calls are being rejected due to changes made at BT in respect to number formatting. We are in the process of making changes to how we present numbers.
UPDATE03 – 13:00
New number scrips have been designed and put in to operation. Outbound calls are now routing correctly once again and this has been marked as closed.
No changes are required on existing customer systems however we will be changing how we configure new systems