Following on from reports today of SIP channel limits being reached for both inbound and outbound calls affecting some of our managed PBX systems, work has been undertaken on our core softswitch to try and identify the root cause of this issue.
Changes have been made to the platform however a emergency reboot is required. Due to the size of the platform this reboot will take up-to 15 minutes to complete. During this time inbound and outbound calls will be limited.
We will advise once service is restored and calls are routing again.
Apologies for any inconvenience this may cause.
UPDATE01 – 21:40 softswitch reboot is complete, we are monitoring traffic flow
UPDATE02 – 22:55 A random check on managed PBX systems are showing registration, however this is not reflected on our softswitch, traffic is flowing however.
UPDATE03 – 22:10 Systems continue to show inaccurate data about the status of some registrations. We suspect stuck SIP sessions on some managed PBXs as this is affecting a wide range of PBX software versions.
UPDATE04 – 21:40 All affected managed PBXs are showing as on-line correctly.