As part of our THN migration we are due to migrate services from C3 to C2 tonight. There will be no impact on major services such as broadband.
Works are only expected to take 10 minutes per service and affect a small number of bonded customers and hosted voice services.
This work is complete. However, during the works a configuration issue was made on a 10GB port that resulted in traffic being re-routed. This was spotted and resolved within minutes.
We are currently aware of an issue effecting DSL connections, we are looking into this and will update shortly.
We are starting to see connections return back to normal speeds, we are continuing to monitor and will update you shortly.
Engineers are still working on the issue. We will update with more information as it becomes available.
We are currently looking into an issue with the bonded connectivity, we will update with more information shortly.
Connections are starting to be reconnect, we are continuing to monitor and will update shortly.
Engineers found a “stale” routing issue on C2 that was not renewed until a BGP filter was rebuilt and reset. Traffic routing from C1 was unaffected.