Following on from a unexpected reload of LNS02 and after reviewing the logs we will be upgrading the firmware on this device shortly under an emergency maintiance window.
UPDATE01 – 22:10
The emergency works are now complete on LNS02. This device haas been reloaded and is accepting connections once again. We have provided the logs to the hardware vendor.
We will need to do the same with LNS01 however, this currently has a large number of active connections and work to move these across the network is needed. This will be done at a later date as we do not believe this device is at risk of the same failure.
We do apologise for the inconvenience caused.
We are currently aware of an issue effecting broadband connections in the following area codes:
We believe this maybe an exchange outage and are working with Openreach to resolve the issue asap. More updates will be provided shortly.
As part of our THN migration we are due to migrate services from C3 to C2 tonight. There will be no impact on major services such as broadband.
Works are only expected to take 10 minutes per service and affect a small number of bonded customers and hosted voice services.
This work is complete. However, during the works a configuration issue was made on a 10GB port that resulted in traffic being re-routed. This was spotted and resolved within minutes.