We are currently aware of an issue effecting call quality across our VoIP Network. Engineers are currently working on this and will provide updates as soon as possible.
UPDATE 13:55 10/11/2016
Call quality has returned to normal standards, engineers are still working to confirm the issue is fully clear and will provide updates as soon as possible.
UPDATE 14:35 10/11/2016
We have now been made aware that a specific Tier One Carrier is currently reporting a major service outage which is affecting customers nationwide at the present time, we are in communication with the supplier in question and will report any additional information to you as and when it is received.
We apologise for any inconvenience this may be causing.