LON01 – EasyHTTP – Outbound SMTP – 29/12/2017

We are aware of outbound SMTP delivery issues on server01.r02.easyhttp.co.uk This has been caused by a compromised user account on this server that has been used to send out a large volume of SPAM. The account has been terminated and is being dealt with however, it has resulted in temporary delivery restrictions from some remote hosts such as Yahoo, Hotmail and AOL.

We are monitoring the situation. Any failed emails depending on the remote host will be queued for re-delivery. If delivery restrictions remain for over 24 hours then we will look to divert outbound email flow via another internal SMTP array on the sort term.

We apologize for any inconvenience caused.

UPDATE01 – 16:00
SMTP traffic from server01.r02.easyhttp.co.uk is being relayed via another smart host as this is affecting internal support sites.

Structured Communications – Christmas 2017 Change Freeze

Structured Communications will be implementing a change freeze from Monday 18/12/2017 at 01:00 GMT until Thursday 04/01/2018 at 09:00 GMT. This freeze is implemented every year during the busy Christmas period to ensure that no changes are made to our network or infrastructure which could affect services.

The freeze includes all changes to the network, non-essential maintenance, non-pre-planned change requests and infrastructure changes. Structured won’t be undertaking any planned maintenance during this time, unless we are responding to a fault.

Support tickets will not be affected by this change along with christmas changes to PBXs and current “inflight” orders already processing.

If you have any further questions regarding this freeze, please get in touch.

17-12-2017 – 22:00 till 22:10 – Planned Maintenance: Broadband

We will be upgrading our Broadband LNS gateways to the latest factory firmware release. This will require several reloads of each device as we are also upgrading the boot loaders along with the new firmware.

Customer sessions are expected to drop during the above window and may flip between gateways as each one is upgraded in turn.

UPDATE 01 – 22:52
This work started late however is now complete with sessions reconnecting as expected. Anyone still without internet access are advised to power off there router / modem for 20 minutes.