Category: RESOLVED

LON01 – EasyIPT – 22/05/2017

Our network monitoring has just alerted us to a loss of a VOIP interconnect with one of our primary carriers. We are currently investigating the issue as a matter of priority. Calls active at the time may have dropped however traffic should have re-routed. UPDATE01 – 11:05 We can confirm traffic has re-routed as expected. … Continue reading “LON01 – EasyIPT – 22/05/2017”

Our network monitoring has just alerted us to a loss of a VOIP interconnect with one of our primary carriers. We are currently investigating the issue as a matter of priority. Calls active at the time may have dropped however traffic should have re-routed.

UPDATE01 – 11:05
We can confirm traffic has re-routed as expected. We did observe a drop is call traffic as our network adjusted to the routing changes and is not unexpected. A fault has been logged with our remote carrier as all our remote tests are passing.

UPDATE02 – 11:11
We have seen our BGP session restore along with our preferred routing. Calls remained active. We are still awaiting an update for our affected carrier.

UPDATE03 – 11:45
Our remote carrier has confirmed they are not at fault and they simply saw the same as we did in our logs.

UPDATE04 – 12:25
Our fibre wave provider has confirmed they suffered an issue with part of there network. We again apologise for any inconvenience caused.

04-05-2017 TO 11/05/2017 – Planned Maintenance: Leased Lines

We have been advised by one of our wholesale providers they will performing maintenance on there hardware that will affect our wholesale interconnects with them during the following times: Thursday 04 May 22:00 – 23:59 Monday 08 May 22:00 – 23:59 Tuesday 09 May 22:00 – 23:59 Wednesday 10 May 22:00 – 23:59 Thursday 11 … Continue reading “04-05-2017 TO 11/05/2017 – Planned Maintenance: Leased Lines”

We have been advised by one of our wholesale providers they will performing maintenance on there hardware that will affect our wholesale interconnects with them during the following times:

Thursday 04 May 22:00 – 23:59
Monday 08 May 22:00 – 23:59
Tuesday 09 May 22:00 – 23:59
Wednesday 10 May 22:00 – 23:59
Thursday 11 May 22:00 – 23:59

We have been advised downtime to be no longer than 5 minutes per circuit during one of the above windows.

Customers with backup or multiple services wont be affected.

EasyXDSL – 10/04/2017 – 12/04/2017

We have been advised by 1 of our wholesale DSL suppliers that they will be undertaking work to upgrade firmware on various distribution switches in London at the following times: Monday 10th April 23:00 -> Tuesday 11th April 06:00 Tuesday 11th April 23:00 -> Wednesday 12th April 06:00 Wednesday 12th April 23:00 -> Thursday 13th … Continue reading “EasyXDSL – 10/04/2017 – 12/04/2017”

We have been advised by 1 of our wholesale DSL suppliers that they will be undertaking work to upgrade firmware on various distribution switches in London at the following times:

Monday 10th April 23:00 -> Tuesday 11th April 06:00
Tuesday 11th April 23:00 -> Wednesday 12th April 06:00
Wednesday 12th April 23:00 -> Thursday 13th April 06:00 – Contingency

This work will not affect our interconnects / BGP sessions with the supplier however it will affect L2TP tunnels causing them to reset. This will result in customers loosing PPP sessions at times while the work is undertaken.

Any customer who does not come back in to service, we would advise you to power down all your hardware for 20 minutes as the work may also create stale sessions.

EasyBOND – Connectivity Issue 16/03/2017

We are currently looking into an issue with the bonded connectivity, we will update with more information shortly. Update: 10:58 Connections are starting to be reconnect, we are continuing to monitor and will update shortly. Update: 14:41 Engineers found a “stale” routing issue on C2 that was not renewed until a BGP filter was rebuilt … Continue reading “EasyBOND – Connectivity Issue 16/03/2017”

We are currently looking into an issue with the bonded connectivity, we will update with more information shortly.

Update: 10:58
Connections are starting to be reconnect, we are continuing to monitor and will update shortly.

Update: 14:41
Engineers found a “stale” routing issue on C2 that was not renewed until a BGP filter was rebuilt and reset. Traffic routing from C1 was unaffected.

LON01 – EasyXDSL – 21/02/2017 – 20:30 *Firmware Upgrade*

At the request of our vendor to address a bug which has been resulting in delayed RADIUS ACCOUNTING data we will be upgrading to a firmware that should address this problem. Each firmware upgrade will take no longer than 10 seconds, however a reload of each LNS is required. They will be done 1 at … Continue reading “LON01 – EasyXDSL – 21/02/2017 – 20:30 *Firmware Upgrade*”

At the request of our vendor to address a bug which has been resulting in delayed RADIUS ACCOUNTING data we will be upgrading to a firmware that should address this problem. Each firmware upgrade will take no longer than 10 seconds, however a reload of each LNS is required. They will be done 1 at a time and will result in a PPP drop for each DSL circuit. This should automatically re-establish within 60 seconds.

UPDATE01
This work is complete. Any user without a working internet connection are advised to power off there hardware for 20 minutes.

EasyHTTP – 23/01/2017

We are aware this server has been black listed due to a rouge script on a clients site. This has been removed and the various de-listing requests submitted. This should start to take affect and clear within the next 48 hours.

We are aware this server has been black listed due to a rouge script on a clients site. This has been removed and the various de-listing requests submitted. This should start to take affect and clear within the next 48 hours.

EasyLL – Vodafone based circuits – 13/01/2017 – 18:20

We are currently and investigating an issue causing a loss of connectivity for a small number of Vodafone based connections. We are working on the problem and further updates will be provided as and when they become available. At this stage we believe it to be a faultly NTU within Vodafone. Clients with backup will … Continue reading “EasyLL – Vodafone based circuits – 13/01/2017 – 18:20”

We are currently and investigating an issue causing a loss of connectivity for a small number of Vodafone based connections. We are working on the problem and further updates will be provided as and when they become available.

At this stage we believe it to be a faultly NTU within Vodafone.

Clients with backup will have automatically rerouted.

UPDATE02 – 19:05
We have seen services restore and await an update from Vodafone.

LON01 – EasyIPT – sipwise.easyipt.co.uk – Decommission from the 20/01/2017

Following on from the disruption caused by this media gateway and the upgrade plan already in place that was subsequently expedited. We are pleased to announce the successful installation of several new media servers to take its place. Customers who have a managed PBX with us with be automatically migrated over during the next week. … Continue reading “LON01 – EasyIPT – sipwise.easyipt.co.uk – Decommission from the 20/01/2017”

Following on from the disruption caused by this media gateway and the upgrade plan already in place that was subsequently expedited. We are pleased to announce the successful installation of several new media servers to take its place.

Customers who have a managed PBX with us with be automatically migrated over during the next week. (no downtime is expected)

Partners / Customers who managed there own PBX will be required to arrange there own migration and are advised to contact us ASAP so we can assist in the transfer. In this instance like-for-like accounts will be setup on the new platforms (sip01.easyipt.co.uk) enabling 3rd party systems to be moved over seamlessly for outbound call. Inbound calls can then be re-routed to the new account with only a few minutes downtime where planned correctly.

sipwise.easyipt.co.uk will be taken out of service on the 20/01/2017 from 20:00

UPDATE01
This has been extended until the 01/02/2017

UPDATE02 – 31/01/2017
This has been delayed until the 10/02/2017 @20:00 due to this months billing cycle end. This will not be pushed back any further.

UPDATE03 FINAL – 10/02/2017
This work is now complete and sipwise.easyipt.co.uk has been taken out of service. All remaining numbers not moved have been re-pointed so they will come back in to service once any remaining trunks are registered / moved without further involvement from ourselves.

LON01 – EasyXDSL – 02/12/2016 – 16:20

Our networking monitoring has alerted us to a large number of DSL circuits going off-line. initial checks shows this to be a supplier outage and we are already engaged with them. UPDATE01 – 17:00 We have chased our suppliers for an update who advise they are still working to isolate the fault UPDATE02 – 17:37 … Continue reading “LON01 – EasyXDSL – 02/12/2016 – 16:20”

Our networking monitoring has alerted us to a large number of DSL circuits going off-line.

initial checks shows this to be a supplier outage and we are already engaged with them.

UPDATE01 – 17:00
We have chased our suppliers for an update who advise they are still working to isolate the fault

UPDATE02 – 17:37
We are continuing to chase for an update. We have been advised this has been made more complex due to another possible wholesale fault

We have confirmed the fault is not within our network and this now appears to only be affecting connections in the South of England.

UPDATE03 – 19:00

our supplier has advised there is a line card failure within there backhull network. Replacement hardware is required and a ETA of 21:30 has been placed on service restoration for affected users.

UPDATE04 – 21:25
We are seen services restore and have requested an RFO from our supplier. We apologise for the issues caused.

TR069 – Routers

We are aware a very small proportion of new ZyXel AMG1202-T10B routers supplied by us are subject to the TR069 exploit that is currently in the media. As well as the main stream providers our network engineers have also been able to devise a resolution. Clients with a ZyXel AMG1202-T10B who currently have no internet … Continue reading “TR069 – Routers”

We are aware a very small proportion of new ZyXel AMG1202-T10B routers supplied by us are subject to the TR069 exploit that is currently in the media. As well as the main stream providers our network engineers have also been able to devise a resolution.

Clients with a ZyXel AMG1202-T10B who currently have no internet access are advised to contact us during working hours so we can log your case as they are dealt with manually due to requiring engineering resources.