Category: Planned Works

LON01 – ESXi02.R01 & ESXi03.R01 – 14/08/2014 – 20:00 – 21:00 *Planned Maintenance* *COMPLETE*

There will be Planned Maintenance on ESXi02.R01 & ESXi03.R01 to resolve the ongoing remote management issue with these systems which a resolution has now been identified. Work will involve a reload of these boxes. During this reload EasyBOND services will be effected. Connections will however be manually transferred to the backup aggregation service prior to … Continue reading “LON01 – ESXi02.R01 & ESXi03.R01 – 14/08/2014 – 20:00 – 21:00 *Planned Maintenance* *COMPLETE*”

There will be Planned Maintenance on ESXi02.R01 & ESXi03.R01 to resolve the ongoing remote management issue with these systems which a resolution has now been identified.

Work will involve a reload of these boxes. During this reload EasyBOND services will be effected. Connections will however be manually transferred to the backup aggregation service prior to the work but users will see a sort 10-30 second outage.

We apologise for any inconvenience this may cause.

UPDATE 01 – 20:28
This work is complete and all services have been transferred back to their original primary servers. We will continue to monitor the ESXi hosts.

LON01 – Zen BGP Session – 22:00- 05:00 – 18/07/2014 *Planned Maintenance*

We have been advised by Zen that they have a maintenance window between 22:00 and 05:00 on the 18th/19th of July for “Essential Software upgrades” Expected impact duration: 2 x 30min outages within a 7hr window. During this time we may lose our peering to Zen.

We have been advised by Zen that they have a maintenance window between 22:00 and 05:00 on the 18th/19th of July for “Essential Software upgrades”

Expected impact duration: 2 x 30min outages within a 7hr window.

During this time we may lose our peering to Zen.

LON01 – EasyBond – 20:00 – 21:00 – 03/07/2014 *Controlled Failover Test* *COMPLETE*

We will be conducting a controlled failover test to our backup aggregation server following today’s failure to ensure this transfer process is working correctly. A few small outages will be seen during this window for bonded customers. UPDATE01 – 20:54 Testing has completed and the service failed over as expected on 3 simulated failures

We will be conducting a controlled failover test to our backup aggregation server following today’s failure to ensure this transfer process is working correctly. A few small outages will be seen during this window for bonded customers.

UPDATE01 – 20:54
Testing has completed and the service failed over as expected on 3 simulated failures

LON01 – ESXi01.R01 – 30/06/2014 *At Risk*

Our network monitoring has alerted us to an issue with ESXi.R01 whereby this server is not responding to remote management query’s correctly. All VM sessions on this server are still running correctly, however this could change without warning due to the de-graded nature of the server. Should this happen the EasyBond NOC will go offline. … Continue reading “LON01 – ESXi01.R01 – 30/06/2014 *At Risk*”

Our network monitoring has alerted us to an issue with ESXi.R01 whereby this server is not responding to remote management query’s correctly.

All VM sessions on this server are still running correctly, however this could change without warning due to the de-graded nature of the server. Should this happen the EasyBond NOC will go offline. This in itself won’t cause an outage for any EasyBond customers, however when the VM session restores this will cause a 30 second outage while the bonded service on the aggregators is reset by the NOC.

ESXi01.R01 will be rebooted outside of hours tonight to resolve this. The above detailed outage will also be seen.

LON01 – Frontier Systems BGP / Interconnect Session – 21:00- 22:00 – 27/06/2014 *Planned Maintenance* *COMPLETE*

We have just had the completed delivery of our fibre cross connect to Frontier System. We will be enabling a BGP session with them tonight in the above window. During this window our traffic to them will be disrupted while BGP reconverges with the new route information. UPDATE01 – 22:00 We have had issues establishing … Continue reading “LON01 – Frontier Systems BGP / Interconnect Session – 21:00- 22:00 – 27/06/2014 *Planned Maintenance* *COMPLETE*”

We have just had the completed delivery of our fibre cross connect to Frontier System. We will be enabling a BGP session with them tonight in the above window. During this window our traffic to them will be disrupted while BGP reconverges with the new route information.

UPDATE01 – 22:00
We have had issues establishing a BGP session to Frontier, We suspect this is due to a configuration issue on the remote side. We have raised a ticket with Frontier for investigation.

UPDATE02 – 01:00 – 28/06/2014UPDATE03 – 14:00 – 28/06/2014

EasyIPT – Network Changes

In line with a previous NOC announcement whereby a BT IPX outage caused service disruption for our EasyIPT VoIP platform (both managed and unmanaged) Structured Communications have, as a result invested in a redundant carrier grade switch along with private bulk fibre and cross-connects to new and existing voice carriers. (known as upstream providers) This … Continue reading “EasyIPT – Network Changes”

In line with a previous NOC announcement whereby a BT IPX outage caused service disruption for our EasyIPT VoIP platform (both managed and unmanaged) Structured Communications have, as a result invested in a redundant carrier grade switch along with private bulk fibre and cross-connects to new and existing voice carriers. (known as upstream providers)

This solution enables us to directly peer with our upstream providers taking out the public internet and resulting in a more robust connection.

These new and existing providers directly terminate in to our carrier grade switch via private SST trunks and our private interconnects. This gives Structured Communications diverse routing in the event of an upstream network issue.

Customers who have a fully managed system with Structured Communications will be automatically migrated outside of hours.

Customers who simply take a SIP trunk from us via our existing carrier will be required to make changes to your PBX. (You will be contacted shortly via the email address on your account)

We are still awaiting the completion of various cross connects from their respective network providers and expect this to take no more than 2 weeks with the migration completed with 4 weeks.

If you have any questions then please don’t hesitate to contact us.

LON01 – EasyHTTP / EasyIPT(Hosted) – 19/06/2014 – 20:00-23:00 – Planned Maintenance *COMPLETE*

We will be undertaking work in LON01to relocate servers for the EasyHTTP & EasyIPT(Hosted) platforms within our racks. This work will result in a brief disruption to service. This work is to create space within Rack01 for the insulation of our new carrier grade switch following on from our previous NOC announcement and planned upgrades. … Continue reading “LON01 – EasyHTTP / EasyIPT(Hosted) – 19/06/2014 – 20:00-23:00 – Planned Maintenance *COMPLETE*”

We will be undertaking work in LON01to relocate servers for the EasyHTTP & EasyIPT(Hosted) platforms within our racks. This work will result in a brief disruption to service.

This work is to create space within Rack01 for the insulation of our new carrier grade switch following on from our previous NOC announcement and planned upgrades. A new post will be created in relation to this upgrade as unmanaged trunks will require PBX changes.

UPDATE01 – 20:10
This work has started

UPDATE02 – 20:15
Engineers have advised we also need to power down our network monitoring server. This has been approved.

UPDATE03 – 11:59
This work is now complete

LON01 – Zen BGP Session – 01:00- 04:00 – 12/06/2014 *Planned Maintenance* *COMPLETE*

We have been advised by Zen that they will be upgrading supervisor software on part of their core network where our cross-connect terminates. During this time we expect our BGP session to drop and be unavailable. Minimal service disruption is expected as traffic will re-coverage over other upstream providers while the link is down.

We have been advised by Zen that they will be upgrading supervisor software on part of their core network where our cross-connect terminates. During this time we expect our BGP session to drop and be unavailable.

Minimal service disruption is expected as traffic will re-coverage over other upstream providers while the link is down.

LON01 – BGP Update – 22:30- 00:30 – 04/06/2014 *COMPLETE*

BT Wholesale have today completed the fit and test on our optical bearer to Zen for private peering and transit. We will be bringing the BGP session online tonight in the above maintenance window. There will be service disruption for any customer who route to us via Zen on a single xDSL circuit, bonded customers … Continue reading “LON01 – BGP Update – 22:30- 00:30 – 04/06/2014 *COMPLETE*”

BT Wholesale have today completed the fit and test on our optical bearer to Zen for private peering and transit.

We will be bringing the BGP session online tonight in the above maintenance window.

There will be service disruption for any customer who route to us via Zen on a single xDSL circuit, bonded customers who have a Zen circuit in the cluster will see this go indirect and a reduction in speed and redundancy will be seen for the duration.

We expect the disruption to be minimal and only during BGP convergence (this includes testing)

UPDATE01 – 21:00
maintenance window moved to 22:30 – 00:30

UPDATE02 – 23:45
Work has started

UPDATE03 – 00:10
The BGP session is now up and traffic is flowing as expected.

UPDATE04 – 02:47
maintenance window closed

EasyHTTP – 16/04/2014 – 20:00 – Maintenance *COMPLETE*

Following on from today’s CPU issues, We have been advised there is a major upgrade for Mail Enable. This will be installed tonight to ensure we are running the latest release.# UPDATE 01 – 20:15 This work is now complete. Any users having problems with account syncing are advised to remove and re-add there account … Continue reading “EasyHTTP – 16/04/2014 – 20:00 – Maintenance *COMPLETE*”

Following on from today’s CPU issues, We have been advised there is a major upgrade for Mail Enable. This will be installed tonight to ensure we are running the latest release.#

UPDATE 01 – 20:15
This work is now complete. Any users having problems with account syncing are advised to remove and re-add there account to their mail client. (Remember to back up your messages first)