Category: Planned Works

As part of our Scheduled Core Network Enhancements outlined for Q2 of 2024, as communicated in February, we are continuing the replacement of our core devices at Telehouse North. This work will is being done in multiple phases. This work will cover THN-A

Broadband connections routed via THN-A will undergo automatic re-routing before the commencement of the maintenance activities.

However, leased lines terminating on this specific device will experience a service interruption during the maintenance window. Leased lines equipped with backup connections will be seamlessly re-routed.

All customers will see a brief interruption to routing as our transit links converge to THN-B. This should be no longer than 30 seconds.

Should you require further clarification or have any concerns, please do not hesitate to reach out.

UPDATE 01 –

This work has been rescheduled.

UPDATE 02 – 16/07/2024

LNS’s on THN-A have been re-routed to other gateways to lower the number of broadband services we will need to manually drop on Friday.

UPDATE 03 – 18/07/2024

Due to engineering sickness, this work has been proponed until the 26/07/2024

UPDATE 04 – 26/07/2024 – 23:30

This work has started.

UPDATE 05 – 27/07/2024 – 02:15

This work is complete. Engineers are monitoring.

As part of our Scheduled Core Network Enhancements outlined for Q2 of 2024, as communicated in February, we are now ready for the replacement of our core devices at Telehouse North. This work will be done in multiple phases starting with THN-B to mitigate disruptions as much as possible.

Broadband connections routed via THN-B will undergo automatic re-routing before the commencement of the maintenance activities.

However, leased lines terminating on this specific device will experience a service interruption during the maintenance window. Leased lines equipped with backup connections will be seamlessly re-routed.

Should you require further clarification or have any concerns, please do not hesitate to reach out.

UPDATE 01 – 22:15

This work has started.

UPDATE 02 – 00:50

This work is complete.

Following the installation of our new broadband gateways, they are now ready to be deployed into active service. Our engineers will be decommissioning the existing gateways, ensuring a smooth migration of sessions. Once a gateway is cleared of sessions, it will be taken offline and replaced with the new device.

LNS01 will be removed from active service for new sessions as of today (12/04/2024). PPP sessions will be gracefully terminated, prompting your router to establish a connection with an alternate gateway. This process should be completed within a few seconds.

UPDATE01 – 12/04/2024

LNS01 has been swapped out with the new device and is now accepting new connections. We will monitor the device and then make the remaining gateway changes.

Following the installation of our new broadband gateways, they are now ready to be deployed into active service. Our engineers will be decommissioning the existing gateways, ensuring a smooth migration of sessions. Once a gateway is cleared of sessions, it will be taken offline and replaced with the new device.

LNS02 will be removed from active service for new sessions as of today (10/04/2024). PPP sessions will be gracefully terminated, prompting your router to establish a connection with an alternate gateway. This process should be completed within a few seconds.

UPDATE01 – 11/04/2024

LNS02 has been swapped out with the new device and is now accepting new connections. We will monitor the device and then swap out the remaining gateways in the same way shortly.

Our engineering team will be conducting operations within our Telehouse North rack to implement our new LNS units as a component of our scheduled Q2 upgrade initiatives. While no disruptions are anticipated, it is recommended that the site be regarded as potentially vulnerable during this period.

UPDATE01 – Final

This work is complete and the units have been installed. Further notices will be given on bringing them into service.

We are aware of several PPP drops this evening that has caused loss of service for several minutes at a time. This has been traced back to our DSL upstream provider.

We apologize for the time taken to raise this notice however we where engaged in finding the root cause.

We have seen service stabilise however this is still at risk but we are closely monitoring.

UPDATE 01 – 20/01/2024 – 23:00

We have observed another PPP drop.

UPDATE 02 – 20/01/2024 – 23:15

We have reached out to our wholesale provider for an update but we are continuing to monitor. Our next update will be 21/01/2024.

UPDATE 03 – 21/01/2024 – 07.54

We have seen services restored over night. We are awaiting an RFO that will provided on request one made avaliable.

Anyone without service this morning please power down your router for 20 minutes.

We do apploigse for the service disruption.