Category: News

LON01 – EasyIPT, Unmanaged SIP Accounts ***Service / Settings Change Notice***

Following on from previous correspondence in respect to unmanaged SIP accounts we have seen the remaining unmanaged 3rd party PBXs connect to our new platform. As a result of this and in order to provide better levels of support we will only be providing accounts via our EasyIPT SIP solution from the 01/11/2014. If you … Continue reading “LON01 – EasyIPT, Unmanaged SIP Accounts ***Service / Settings Change Notice***”

Following on from previous correspondence in respect to unmanaged SIP accounts we have seen the remaining unmanaged 3rd party PBXs connect to our new platform. As a result of this and in order to provide better levels of support we will only be providing accounts via our EasyIPT SIP solution from the 01/11/2014.

If you have not yet migrated over to your new trunk, then we request you do so by the 31/10/2014 to avoid any disruption in voice services.

Changes will be made to the number formatting of your PBX as the invite format has changed to canonical. Example: “442030000000” This number formatting can be added alongside existing PBX numbers to avoid anytime downtime. You will be able to instantly make outbound calls once your system is registered and once you are ready to swap over inbound calls, please contact support who will complete this for you.

If you are having trouble migrating your system or have any questions, please don’t hesitate to contact us directly.

EasyIPT – Network Changes

In line with a previous NOC announcement whereby a BT IPX outage caused service disruption for our EasyIPT VoIP platform (both managed and unmanaged) Structured Communications have, as a result invested in a redundant carrier grade switch along with private bulk fibre and cross-connects to new and existing voice carriers. (known as upstream providers) This … Continue reading “EasyIPT – Network Changes”

In line with a previous NOC announcement whereby a BT IPX outage caused service disruption for our EasyIPT VoIP platform (both managed and unmanaged) Structured Communications have, as a result invested in a redundant carrier grade switch along with private bulk fibre and cross-connects to new and existing voice carriers. (known as upstream providers)

This solution enables us to directly peer with our upstream providers taking out the public internet and resulting in a more robust connection.

These new and existing providers directly terminate in to our carrier grade switch via private SST trunks and our private interconnects. This gives Structured Communications diverse routing in the event of an upstream network issue.

Customers who have a fully managed system with Structured Communications will be automatically migrated outside of hours.

Customers who simply take a SIP trunk from us via our existing carrier will be required to make changes to your PBX. (You will be contacted shortly via the email address on your account)

We are still awaiting the completion of various cross connects from their respective network providers and expect this to take no more than 2 weeks with the migration completed with 4 weeks.

If you have any questions then please don’t hesitate to contact us.

Withdrawal of 02/BE* Wholesale LLU DSL services

The 02 Wholesale network which is used to provide some of our ADSL services is being switched off on the 27th February 2014 following last year’s acquisition of the 02 and BE* retail customer base by Sky. This news is unwelcome within the industry and requires a change in service we provide to you if … Continue reading “Withdrawal of 02/BE* Wholesale LLU DSL services”

The 02 Wholesale network which is used to provide some of our ADSL services is being switched off on the 27th February 2014 following last year’s acquisition of the 02 and BE* retail customer base by Sky.

This news is unwelcome within the industry and requires a change in service we provide to you if you are on an LLU package provided by Structured Communications. BT Wholesale has advised they are accepting migrations from the 02 Wholesale network in light of the recent industry news, This will automatically be arranged by Structured Communications for effected circuits prior to the 27th February 2014.

The current pricing structure and packages will be migrated like for like as will login credentials and IP address settings.

We are starting migrations on the 14th of January 2014 whereby you will experience a brief loss of service while the physical exchange work is completed. (30 minutes average maximum) We hope to have all affected circuits migrated by the 1st February 2014

If you have any questions, please don’t hesitate to contact us on 0203 301 4000