Author: Adam Clark (Network Operations)

NOC: Planned Maintenance – 25/09/2013 – 21:00 till 22:00 – LON01 (Hosted EasyIPT) *COMPLETE*

We will be reviewing our out-of-band management on this service and associated servers. If adjustments are required then we will be conducting a controlled reboot in order to adjust the iLO BIOS on each device. An outage is expected during this window as handsets will be unable to register to the platform and will result … Continue reading “NOC: Planned Maintenance – 25/09/2013 – 21:00 till 22:00 – LON01 (Hosted EasyIPT) *COMPLETE*”

We will be reviewing our out-of-band management on this service and associated
servers. If adjustments are required then we will be conducting a controlled
reboot in order to adjust the iLO BIOS on each device. An outage is expected during this window as handsets will be unable to register to the platform and will result in a timeout.

This outage will due to its nature and the individual settings of each handset result in a possible stuck NAT session with a customers router, Where a customer has all our required managed hardware and where Structured Communications have a current and valid maintenance contract with the site, we will reboot the required hardware remotely. Where this is not the case, customers are requested to power-cycle there hardware if they find there handsets have not re-registered following this work.

UPDATE @ 18:46 – 25/09/2013

This was has been postponed

This work has been rescheduled for Monday the 07/10/2013 (same time window)

UPDATE @ 22:00 – 07/10/2013

This work is now complete

NOC: Planned Maintenance – 25/09/2013 – 21:00 till 22:00 – LON01 (EasyHTTP Service) *COMPLETE*

We will be reviewing our out-of-band management on this service and associated servers. If adjustments are required then we will be conducting a controlled reboot in order to adjust the iLO BIOS on each device. Several small outages may be seen for HTTP traffic, FTP traffic and Email flow (both inbound and outbound). Email will … Continue reading “NOC: Planned Maintenance – 25/09/2013 – 21:00 till 22:00 – LON01 (EasyHTTP Service) *COMPLETE*”

We will be reviewing our out-of-band management on this service and associated
servers. If adjustments are required then we will be conducting a controlled
reboot in order to adjust the iLO BIOS on each device. Several small outages may
be seen for HTTP traffic, FTP traffic and Email flow (both inbound and outbound). Email will not be lost durning this window as it should be queued on the originating server.

UPDATE @ 18:46 – 25/09/2013

This was has been postponed

This work has been rescheduled for Monday the 07/10/2013 (same time window)

UPDATE @ 22:00 – 07/10/2013

This work is now complete

NOC: Planned Maintenance – 25/09/2013 – 20:00 till 21:00 – LON01 (Easybond Service) *COMPLETE*

We will be reviewing our out-of-band management on this service and associated servers. If adjustments are required then we will be conducting a controlled reboot in order to adjust the iLO BIOS on each device. Several small outages may be seen while connections automatically fail-over to redundant hardware and ultimately back to the primary hardware. … Continue reading “NOC: Planned Maintenance – 25/09/2013 – 20:00 till 21:00 – LON01 (Easybond Service) *COMPLETE*”

We will be reviewing our out-of-band management on this service and associated servers. If adjustments are required then we will be conducting a controlled reboot in order to adjust the iLO BIOS on each device. Several small outages may be seen while connections automatically fail-over to redundant hardware and ultimately back to the primary hardware.

UPDATE @ 18:46 – 25/09/2013

This was has been postponed

UPDATE @ 09:30 – 30/09/2013

This work has been rescheduled for Monday the 07/10/2013 (same time window)

UPDATE @ 21:00 – 07/10/2013

This work is now complete

Hosted EasyIPT

We are aware of an outage on our Hosted EasyIPT services. Engineers are currently assigned remotely and we have dispatched engineers to the data centre. Update01**Final Resolved** @ 21:37 Engineers attended LON01 and arrived on site at 17:01 where the server was power cycled restoring service at 17:05. Handsets then started to re-register with individual … Continue reading “Hosted EasyIPT”

We are aware of an outage on our Hosted EasyIPT services. Engineers are currently assigned remotely and we have dispatched engineers to the data centre.

Update01**Final Resolved** @ 21:37

Engineers attended LON01 and arrived on site at 17:01 where the server was power cycled restoring service at 17:05. Handsets then started to re-register with individual sites coming back online.

The service has remained stable.

An outage report will be made available shortly.

LON01 IPv6 Support

Providers continue to deplete there IPv4 allocations and Structured Communications are no different. In preparation for our own depletion we will soon be enabling IPv6 support with our upstream providers. Further information will follow shortly. **UPDATE 01 @ 01:00 – 08/09/2013** We have experienced a delay in getting our current BGP sessions IPv6 enabled with … Continue reading “LON01 IPv6 Support”

Providers continue to deplete there IPv4 allocations and Structured Communications are no different. In preparation for our own depletion we will soon be enabling IPv6 support with our upstream providers. Further information will follow shortly.

**UPDATE 01 @ 01:00 – 08/09/2013**
We have experienced a delay in getting our current BGP sessions IPv6 enabled with our primary upstream peers. For this reason we have entered in to a peering agreement with Hurricane Electric to tunnel our IPv6 subnet over IPv4 for testing. We are announcing this range via our ASN (199283) to Hurricane Electric ASN (6939). The range is visible globally.

**UPDATE 02 @ 22:07 – 13/10/2013**
We are pleased to advise all our existing IPV4 BGP peering has been reconfigured to include IPV6 BGP sessions. At this moment in time we are announcing our entire /29 subnet (2a04:2140::/29) while we continue to test. We have several IPv6 DualStack servers operating within our range without incident and will be looking to fully enable our network for IPV6 in the next coming months. IPv6 will be available to customers once this is complete and will start off with co-location packages.

SSL Certificate – easyhttp.co.uk

We have just installed our new SSL Certificate for the Plesk control panel at https://easyhttp.co.uk:8443 The certificate expires October 13, 2014 (404 days from today) Certificate Name matches easyhttp.co.uk Subject easyhttp.co.uk Valid from 29/Aug/2013 to 13/Oct/2014 Issuer AlphaSSL CA – G2 Please note, anyone who gets an error after the 13/09/2013 advising the Certificate is … Continue reading “SSL Certificate – easyhttp.co.uk”

We have just installed our new SSL Certificate for the Plesk control panel at https://easyhttp.co.uk:8443

The certificate expires October 13, 2014 (404 days from today)
Certificate Name matches easyhttp.co.uk
Subject easyhttp.co.uk
Valid from 29/Aug/2013 to 13/Oct/2014
Issuer AlphaSSL CA – G2

Please note, anyone who gets an error after the 13/09/2013 advising the Certificate is invalid. please flush your browser cache.

SMTP – Structured Communications Server Array 1

We are aware of an issue with outbound SMTP connections being refused and requesting an SSL connection. As we don’t support SSL these are also being refused. We are taking the service offline at 17:30 to perform a software upgrade to the SMTP service. *UPDATE 01 @ 17:53** The upgrade is now complete which we … Continue reading “SMTP – Structured Communications Server Array 1”

We are aware of an issue with outbound SMTP connections being refused and requesting an SSL connection. As we don’t support SSL these are also being refused.

We are taking the service offline at 17:30 to perform a software upgrade to the SMTP service.

*UPDATE 01 @ 17:53**

The upgrade is now complete which we hope will resolve the above issue, However we are also taking this Opportunity to update a few other components.

*UPDATE 01 @ 19:50**

This work is now complete.

Packet Loss on Virgin Media Circuits

We are aware of an issue with one of our wholesale interconnects with Virgin Media, which is causing packet loss for a small number of circuits. An engineer is on route to investigate this link further. We are expecting to have further updates at approximately 13:00. *UPDATE 01 @ 13:38** Service has now been restored … Continue reading “Packet Loss on Virgin Media Circuits”

We are aware of an issue with one of our wholesale interconnects with Virgin Media, which is causing packet loss for a small number of circuits.

An engineer is on route to investigate this link further. We are expecting to have further updates at approximately 13:00.

*UPDATE 01 @ 13:38**

Service has now been restored following the fiber link being cleaned and re-seated.

NOC: Planned Maintenance – 27/07/2013 – 22:00 till 23:30 – EasyBOND

We will be upgrading our bonded platform from version 2.19 to 2.32. During this time your router may disconnect a few times, and there may be a period of instability. We expect no more than 30-60 seconds of downtime during this window. UPDATE 01 @ 23:30 This upgrade is now complete and we are monitoring … Continue reading “NOC: Planned Maintenance – 27/07/2013 – 22:00 till 23:30 – EasyBOND”

We will be upgrading our bonded platform from version 2.19 to 2.32. During this time your router may disconnect a few times, and there may be a period of instability. We expect no more than 30-60 seconds of downtime during this window.

UPDATE 01 @ 23:30
This upgrade is now complete and we are monitoring the service.

NOC: Planned Maintenance – 24/07/2013 – 22:00 till 25/07/2013 – 02:00 – LON01 Goswell Road

In line with our previous upgrade work to LON01 we are now ready to “bring up” our BGP sessions to our new and existingt transit providers. During this time there may be a period of routing instability, however no service outages are expected. **UPDATE 01 @ 18:44 – 24/07/2013** Engineers are now onsite and will … Continue reading “NOC: Planned Maintenance – 24/07/2013 – 22:00 till 25/07/2013 – 02:00 – LON01 Goswell Road”

In line with our previous upgrade work to LON01 we are now ready to “bring up” our BGP sessions to our new and existingt transit providers. During this time there may be a period of routing instability, however no service outages are expected.

**UPDATE 01 @ 18:44 – 24/07/2013**
Engineers are now onsite and will start to prepair for this work.

**UPDATE 02 @ 21:54 – 24/07/2013**
Engineers are now ready to start this work.

**UPDATE 03 @ 00:54 – 25/07/2013**
Engineers have now completed this work and our BGP sessions to our new peers are live, we are now solely announcing our IP space from our ASN (AS199283) Fail-over between links has been tested and completed successfully. Some routing instability maybe seen over the next 12-48 hours while BGP tables update to reflect our ASN, however should be minimal.

No outages where experienced durning this window, other than testing which lasted 15 seconds.

UPDATE 04 @ 16:33 – 25/07/2013 FINAL
90% of the world IPv4 registers now see our ASN and we are happy that the remaining will update over the next 12 hours and be reflected via RIPE.

    This work is now complete