Following on from the broadband issues occurring on the 20/02/2023 (report still pending) We have been advised from our wholesale supplier that they are replacing the equipment at fault there side tonight (26/01/2023) from 23:00 – 06:00 hours under an emergency maintenance window which would drop DSL connections for a few minutes.
We as a pre-emptive measure have already moved our traffic away from the device they are working on in Telehouse North over to Telehouse East to avoid the disruption. This has been confirmed by both network teams.
Once the work is complete, we will move traffic back.
We appreciate the hesitation this notice will bring given the recent issues, However this should not cause disruption given the circumstances are very different.
UPDATE01 21:30
We have been advised this work will likely be suspended due to an pre existing network issue within our wholesale providers network. We have seen our Telehouse North link we removed traffic from this afternoon go out of service which we have been indirectly advised of will be down to the pre existing network issue. Telehouse East remains online but should be considered “at risk”
UPDATE02 22:46
We have been indirectly advised that network issues within our wholesale provider are starting to settle down. Our primary Telehouse North link remains offline but is actively trying to reconnect and restore redundancy. Services remain “at risk”
UPDATE03 23:29
We have seen our primary Telehouse North link restore and remain stable for over 25 minutes. We will leave Telehouse East (Backup) as “preferred” until after the advised wholesale maintenance window and review Friday morning. Until this point the “at risk” notice will remain.
UPDATE04 – 27/01/2023 – 10:25
We are continuing to monitor.