We have been made aware by our suppler that they will be making changes to our 10GB interconnects at Telehouse North and East at 02:00 on the 14/04/2021 to resolve the low level packet loss being seen on some broadband services and non critical traffic types. This work should not be service affecting however one of the access switches we are connected to may reload as a result due to an unrelated issue there side. Should this occur, services will fail over to redundant paths but users will experience a PPP reconnect.
An update will be posted tomorrow morning to confirm closure.