We are aware of a repeat Openreach fault from yesterday affecting broadband services within the 020 area code. We have raised this with our suppliers and awaiting an update.
UPDATE01 – 13:55
We have been advised the root cause has been found and a fix is being implemented.
UPDATE02 – 16:00
We have asked for an update from our supplier.
UPDATE03 – 17:10
We have been advised an update is not due before 19:00 We have gone back to advise this is unacceptable. Our service account manager at wholesale has stepped in to push Openreach for further details and a resolution time.
We apologize for the inconvenience this is causing.
UPDATE04 – 20:20
We have had updates provided from our wholesale supplier to advise while Openreach have not provided any firm ETA and raw fault detail. They believe the outage is being caused by an aggregated fibre node serving what they refer to as the Parent exchange and the secondary exchanges.
We are continuing to push for updates and proactively getting updates from wholesale now.
UPDATE05 – 02:30
We have been advised the fault has been resolved. We are awaiting an RFO and will publish once provided.
We apologise for the inconvenience.