We are aware a number of broadband services have been dropping PPP sessions over the past several hours. Initial diagnostics show nothing wrong our side and we have raised this with our suppliers for further investigation.
UPDATE 01 – 14:27
We have received an update to advise there is an issue further upstream and emergency maintenance work is required. Due to the nature of the work, we have been told this will start at 14:30 today. The impact of this will be further session drops while core devices are potentially reloaded carrier side.
We are sorry for the short notice and impact this will have and have requested a RFO already for the incident.
UPDATE 02 – 15:54
We have been advised the work is complete. We are awaiting this to be 100% confirmed.