We are aware some customers may have received an automated message advising they where unable to dial out due to there account be suspended. This is not a message originating from our network and we have re-routed calls while investigations are ongoing with that carrier.
We applogise for any inconvenience caused.
UPDATE01 – 16:10 – FINAL
We have received an update from our carrier to advise a billing script was run against wholesale interconnects (such as ours) that had an unexpected effect on call barring restrictions which prevented all but emergency calls to progress. As the calls where routing correctly to our carrier with no normal failure message at a “network level” our systems did not exclude that carrier on the 1st attempt. Callers that waited until the end of the message would have seen the call connect.
Once again we applogise for any inconvenience caused and have been advised this script wont be run again.