At 10:01 our network monitoring detected a loss of IP transit to our primary carrier Adapt / Level3. Engineers have shutdown this link and traffic is routing via alternative carriers. We will continue to monitor and update as more information becomes available.
We apologize for any inconvenience caused.
UPDATE 01 – 11:01
We are continuing to try and contact Adapt for an update as there are no issues with the Level3 side of the link. We believe from external testing there is a routing failure within the Adapt network.
Traffic is continuing to route via other links, however due to the volume of traffic being observed latency may be higher than normal. Should this continue then we will look to re-route traffic via our 3rd interconnect on CORE01 that has a higher capacity link.
UPDATE 02 – 11:18
We have been advised that the issue has been resolved, however we are seeking further confirmation before we bring the peer back in to service.
UPDATE 03 – 11:18
We have spoken to the senior network architect at Adapt who has confirmed service has been restored and we have re-enabled the session. We are observing normal traffic flow, however will continue to monitor the link. Once an RFO has been published by Adapt we will provide this.