Please note that in order to protect the quality of your services over the busy Christmas period Structured Communications and several of our suppliers will be implementing network freezes. This means that between the dates listed below, no platform changes or other non-essential activity will be conducted. Essential emergency maintenance will continue if required and will be advised via NOC (http://noc.structuredcommunications.co.uk)
Structured From 17:30 on the 19th December 2014 until 09:00 on 5th January 2015
BT No formal freeze but staffing levels will be reduced over the Christmas period
Colt From 15th December to 4th January
Level 3 13th December to January 5th 2015
TalkTalk Business 15th December to January 2nd 2015
Virgin Media From 11th December for project/service launches, 18th December for business as usual changes to 5th January 2015 00:01
Vodafone 12th December 2014 until 5th January 2015
In all cases the period starts at 00:01 and ends at 23:59 unless otherwise stated.
PBX routing changes can be made up until the 23rd Dec 2014 (17:00) however we do request 24 hours notice prior to this cut off due to the increased support demand. Tickets submitted within this 24 hour window will be completed. Customers with their own access can of course make changes past this period.
Other PBX system configuration changes will not be made until the new year.
If you have any questions regarding the network freeze please contact us on 0203 301 4000