-Update 08:50- We are starting to see some connections come back into service, we are continuing to monitor the situation and will provide more updates shortly. We are currently aware of an issue effecting lease line and broadband customers. Some services are currently down, we are working with suppliers to get this resolved as soon … Continue reading “30/05/2019 06:00 – Broadband Disruption”
-Update 08:50- We are starting to see some connections come back into service, we are continuing to monitor the situation and will provide more updates shortly.
We are currently aware of an issue effecting lease line and broadband customers. Some services are currently down, we are working with suppliers to get this resolved as soon as possible and will provide updates as we get them.
Apologies for any inconvenience caused.
We have observed a small number of broadband services suffering from intermittent connection problems between 19:46 and 20:46 this evening. This issue has been tracked down to one of our wholesale suppliers who suffered a network outage that has since recovered. This has resulted in the affected connections not being able to reach our RADIUS … Continue reading “09/05/2019 20:50 – Broadband Disruption”
We have observed a small number of broadband services suffering from intermittent connection problems between 19:46 and 20:46 this evening.
This issue has been tracked down to one of our wholesale suppliers who suffered a network outage that has since recovered. This has resulted in the affected connections not being able to reach our RADIUS servers for authentication and where simply being terminated on the local BTW RAS with a non route able IP address.
Users who do not have a connection are advised to reboot or power off there router for 20 minutes to recover any stuck sessions.
We apologies for the inconvenience and are awaiting an RFO.