LON01 – EasyIPT, Unmanaged SIP Accounts ***Service / Settings Change Notice FINAL REMINDER***

As per our NOC notice on the 02/10/2014 which can be found HERE. This is a final reminder to advice of these imminent changes. Any PBX / System that is not reconfigured to our EasyIPT service tonight will lose all inbound and outbound call routing once the existing 3rd party services are terminated.

All numbers will be automatically re-routed to the respective new trunks / accounts once the old services are terminated. In order to restore your services, PBXs will need to be reconfigured as above.

If you require your login information or have any questions, please don’t hesitate to contact us. Any users requiring out of hours assistance can be arranged FOC.

Structured Communications will not be held responsible for any loss of service due to none reconfiguration of PBX / Systems or configuration issues, not limited to incompatible products.

LON01 – C4L Frontier Interconnect *Resolved*

Our network monitoring has just alerted us to a loss of our C4L layer2 circuit to Frontier. Some active VoIP calls over this carrier / link will have dropped.

C4L have just issued a Connectivity Issue alert on their NOC.

While the interconnect has been restored we are, given historic outages on this link manually re-routing all outbound traffic away from Frontier to avoid any repeats on outbound traffic flow caused by the C4L issue.

If a re-occurrence does occur then we will drop the circuit completely which will result in our network re-routing ALL VoIP traffic over alternative links. This will have an impact while BGP re-converges and is a last resort option.

We apologies for any inconvenience this may have caused.

UPDATE01 16:01
We have been contacted by our account manager at C4L to advise this is a STP problem once again. A complaint has been issued with C4L and we continue to route outbound calls via an alternative carrier. Inbound remains via the effected link and will be transferred if the link suffers another drop. This advised will case a loss of service while BGP re-converges.

UPDATE02 16:45
The link has remained stable since the initial alert and inbound traffic has remained active without any further loss. C4L has advised that primary POPs have been restored. We will re-enable this link for outbound traffic later tonight.

UPDATE02 18:00
Outbound traffic has now been re-enabled on this link and we are monitoring. Once and RFO is provided we will issue it via the NOC.

LON01 – Frontier Interconnect *Resolved*

Our network monitoring has alerted us to a loss of BGP peering with Frontier Systems. Initial calls to our Layer2 provider for this link (C4L) advise they are aware of a spanning tree issue within their network.

Traffic has automatically been re-routed around the link and no service disruption is being seen.

UPDATE01 – 10:20 – 05/10/3014
After a call to C4L following our link still being offline, we had been advised our VLAN had not been rebuilt on the trunk port where STP had been disabled. The service has now been restored and we have esculated this to our account manager.

LON01 – EasyIPT, Unmanaged SIP Accounts ***Service / Settings Change Notice***

Following on from previous correspondence in respect to unmanaged SIP accounts we have seen the remaining unmanaged 3rd party PBXs connect to our new platform. As a result of this and in order to provide better levels of support we will only be providing accounts via our EasyIPT SIP solution from the 01/11/2014.

If you have not yet migrated over to your new trunk, then we request you do so by the 31/10/2014 to avoid any disruption in voice services.

Changes will be made to the number formatting of your PBX as the invite format has changed to canonical. Example: “442030000000” This number formatting can be added alongside existing PBX numbers to avoid anytime downtime. You will be able to instantly make outbound calls once your system is registered and once you are ready to swap over inbound calls, please contact support who will complete this for you.

If you are having trouble migrating your system or have any questions, please don’t hesitate to contact us directly.