Monthly Archives: January 2014

Ticket System – support.structuredcommunications.co.uk *RESOLVED*

We are aware of an issue with our ticket system whereby the main website is not loading. It’s also possible emailed tickets are not being processed.

As we do not host the site internally due to diversity, we are investigating the issue with our 3rd party provider.

If your query is urgent then please contact us via phone.

UPDATE 01 – 12:21
We have been advised the root cause has now been addressed and this was caused by a DNS lookup limitation which has been removed while a long time solution is found.

EasyHTTP – 30/01/2014 – 18:00 – Maintenance *CLOSED*

We have had reports of performance issues on EasyHTTP.
Engineers are looking at the issue. Services may be restarted without warning after 20:00

UPDATE01 – 18:30
The performance issues seem isolated to MySQL driven websites.

UPDATE02 – 23:15
Engineers have installed Microsoft Wincache 1.3.5.5.5 and enabled the extension for PHP5.4
Various updates to the my.ini files have been made and a server reload has been completed.

Website loading times have seen a 100% improvement and are around 2.5seconds, which is in line with various Windows based platforms.

EasyIPT – VoIP Calls – Outbound Delay *RESOLVED*

We are aware of a fault where outbound calls are taking up to 30 seconds to connect. Engineers are currently investigating this and will update you as more information becomes available.

UPDATE01 – 09:45
We are seeing outbound calls starting to connect as normal again. Inbound should also now be working.

UPDATE01 – 10:30
We have requested further details from our wholesaler as to the cause of the issue.