EasyHTTP – 30/01/2014 – 18:00 – Maintenance *CLOSED*

We have had reports of performance issues on EasyHTTP. Engineers are looking at the issue. Services may be restarted without warning after 20:00 UPDATE01 – 18:30 The performance issues seem isolated to MySQL driven websites. UPDATE02 – 23:15 Engineers have installed Microsoft Wincache 1.3.5.5.5 and enabled the extension for PHP5.4 Various updates to the my.ini … Continue reading “EasyHTTP – 30/01/2014 – 18:00 – Maintenance *CLOSED*”

We have had reports of performance issues on EasyHTTP.
Engineers are looking at the issue. Services may be restarted without warning after 20:00

UPDATE01 – 18:30
The performance issues seem isolated to MySQL driven websites.

UPDATE02 – 23:15
Engineers have installed Microsoft Wincache 1.3.5.5.5 and enabled the extension for PHP5.4
Various updates to the my.ini files have been made and a server reload has been completed.

Website loading times have seen a 100% improvement and are around 2.5seconds, which is in line with various Windows based platforms.

EasyBond NS02 – 21:29 – 23/01/2014 *RESOLVED*

We are aware ns02.r01.lon.adapt.easybond.co.uk is not processing DNS lookup requests. We are currently looking in to the issue and will provide an update shortly. NS01 (ns01.r01.lon.adapt.easybond.co.uk) is operating normally so this should not be service effecting. UPDATE 01 – 21:45 This issue has been resolved by re-loading the IPTABLE rules.

We are aware ns02.r01.lon.adapt.easybond.co.uk is not processing DNS lookup requests. We are currently looking in to the issue and will provide an update shortly. NS01 (ns01.r01.lon.adapt.easybond.co.uk) is operating normally so this should not be service effecting.

UPDATE 01 – 21:45
This issue has been resolved by re-loading the IPTABLE rules.

NOC: SSL Certificate – LON01 (EasyHTTP Service) *Complete*

Following on from our planned maintenance works on EasyHTTP we removed the SSL certificate securing the control panel. We have been unable to reinstall this. We have a backup for both IIS and Plesk. We have logged an issue with our software vendor to see if these can be re-installed. If not then we will … Continue reading “NOC: SSL Certificate – LON01 (EasyHTTP Service) *Complete*”

Following on from our planned maintenance works on EasyHTTP we removed the SSL certificate securing the control panel.

We have been unable to reinstall this. We have a backup for both IIS and Plesk. We have logged an issue with our software vendor to see if these can be re-installed. If not then we will simply install a new one.

UPDATE01 – 15:15 – 24/12/2013
A new SSL certificate has been ordered and will be installed shortly.

UPDATE02 – 16:00 – 24/12/2013
The new SSL certificate has just been issed by AlphaSSL and installed on the system. This Notice is closed

Emergency Upgrade – SMTP (Array01 EasyHTTP)

Our software vendor for MailEnable (who provide our SMTP server software) has alerted us to a vulnerability in several releases of their software. We will take immediate action and install these patches. As a result this will stop email flow for around 5 minutes while we take the service off line to perform the upgrade. … Continue reading “Emergency Upgrade – SMTP (Array01 EasyHTTP)”

Our software vendor for MailEnable (who provide our SMTP server software) has alerted us to a vulnerability in several releases of their software. We will take immediate action and install these patches.

As a result this will stop email flow for around 5 minutes while we take the service off line to perform the upgrade.

This is for your own protection and we will advise once complete. We apologise for any inconvenience this may cause.

 ***UPDATE***

This work is now complete and the platform version has been updated to 7.07.