We have been advised by our wholesale partner ENTANET that where is BT’s network problem preventing some DSL users connecting. The issue spans multiple nodes and is not geographically restrained to one area. They are investigating this as a matter of urgency and further updates will be provided when they become available. UPDATE01 17:30 This … Continue reading “EasyXDSL – WBC Cannot connect Issue (ADSL2+) *RESOLVED*”
We have been advised by our wholesale partner ENTANET that where is BT’s network problem preventing some DSL users connecting. The issue spans multiple nodes and is not geographically restrained to one area. They are investigating this as a matter of urgency and further updates will be provided when they become available.
UPDATE01 17:30
This has been confirmed as resolved by wholesale.
We have been advised by Zen that they have a maintenance window between 22:00 and 05:00 on the 18th/19th of July for “Essential Software upgrades” Expected impact duration: 2 x 30min outages within a 7hr window. During this time we may lose our peering to Zen.
We have been advised by Zen that they have a maintenance window between 22:00 and 05:00 on the 18th/19th of July for “Essential Software upgrades”
Expected impact duration: 2 x 30min outages within a 7hr window.
During this time we may lose our peering to Zen.
We will be conducting a controlled failover test to our backup aggregation server following today’s failure to ensure this transfer process is working correctly. A few small outages will be seen during this window for bonded customers. UPDATE01 – 20:54 Testing has completed and the service failed over as expected on 3 simulated failures
We will be conducting a controlled failover test to our backup aggregation server following today’s failure to ensure this transfer process is working correctly. A few small outages will be seen during this window for bonded customers.
UPDATE01 – 20:54
Testing has completed and the service failed over as expected on 3 simulated failures
We are aware of an outage that has just taken place on our bonded platform and we are working to find the root cause. UPDATE01 – 16:12 We have been able to restore service and are reviewing the logs with out software vendor. Once we know the cause of the outage an RFO will be … Continue reading “LON01 – EasyBond – 15:32 – 03/07/2014 *Outage*”
We are aware of an outage that has just taken place on our bonded platform and we are working to find the root cause.
UPDATE01 – 16:12
We have been able to restore service and are reviewing the logs with out software vendor. Once we know the cause of the outage an RFO will be published.
Our network monitoring has alerted us to an issue with ESXi.R01 whereby this server is not responding to remote management query’s correctly. All VM sessions on this server are still running correctly, however this could change without warning due to the de-graded nature of the server. Should this happen the EasyBond NOC will go offline. … Continue reading “LON01 – ESXi01.R01 – 30/06/2014 *At Risk*”
Our network monitoring has alerted us to an issue with ESXi.R01 whereby this server is not responding to remote management query’s correctly.
All VM sessions on this server are still running correctly, however this could change without warning due to the de-graded nature of the server. Should this happen the EasyBond NOC will go offline. This in itself won’t cause an outage for any EasyBond customers, however when the VM session restores this will cause a 30 second outage while the bonded service on the aggregators is reset by the NOC.
ESXi01.R01 will be rebooted outside of hours tonight to resolve this. The above detailed outage will also be seen.
We have just had the completed delivery of our fibre cross connect to Frontier System. We will be enabling a BGP session with them tonight in the above window. During this window our traffic to them will be disrupted while BGP reconverges with the new route information. UPDATE01 – 22:00 We have had issues establishing … Continue reading “LON01 – Frontier Systems BGP / Interconnect Session – 21:00- 22:00 – 27/06/2014 *Planned Maintenance* *COMPLETE*”
We have just had the completed delivery of our fibre cross connect to Frontier System. We will be enabling a BGP session with them tonight in the above window. During this window our traffic to them will be disrupted while BGP reconverges with the new route information.
UPDATE01 – 22:00
We have had issues establishing a BGP session to Frontier, We suspect this is due to a configuration issue on the remote side. We have raised a ticket with Frontier for investigation.
UPDATE02 – 01:00 – 28/06/2014UPDATE03 – 14:00 – 28/06/2014
Our network monitoring has alerted us to an issue at the London LINX exchange. This will be having an impact on any customer who uses a 3rd party connection to connect to our services. UPDATE 01 – 11:32 Service has been restored and we are seeing traffic route via LINX again. As we have no … Continue reading “London LINX”
Our network monitoring has alerted us to an issue at the London LINX exchange. This will be having an impact on any customer who uses a 3rd party connection to connect to our services.
UPDATE 01 – 11:32
Service has been restored and we are seeing traffic route via LINX again. As we have no direct relationship or take services from LINX, there wont be a RFO.
In line with a previous NOC announcement whereby a BT IPX outage caused service disruption for our EasyIPT VoIP platform (both managed and unmanaged) Structured Communications have, as a result invested in a redundant carrier grade switch along with private bulk fibre and cross-connects to new and existing voice carriers. (known as upstream providers) This … Continue reading “EasyIPT – Network Changes”
In line with a previous NOC announcement whereby a BT IPX outage caused service disruption for our EasyIPT VoIP platform (both managed and unmanaged) Structured Communications have, as a result invested in a redundant carrier grade switch along with private bulk fibre and cross-connects to new and existing voice carriers. (known as upstream providers)
This solution enables us to directly peer with our upstream providers taking out the public internet and resulting in a more robust connection.
These new and existing providers directly terminate in to our carrier grade switch via private SST trunks and our private interconnects. This gives Structured Communications diverse routing in the event of an upstream network issue.
Customers who have a fully managed system with Structured Communications will be automatically migrated outside of hours.
Customers who simply take a SIP trunk from us via our existing carrier will be required to make changes to your PBX. (You will be contacted shortly via the email address on your account)
We are still awaiting the completion of various cross connects from their respective network providers and expect this to take no more than 2 weeks with the migration completed with 4 weeks.
If you have any questions then please don’t hesitate to contact us.
We will be undertaking work in LON01to relocate servers for the EasyHTTP & EasyIPT(Hosted) platforms within our racks. This work will result in a brief disruption to service. This work is to create space within Rack01 for the insulation of our new carrier grade switch following on from our previous NOC announcement and planned upgrades. … Continue reading “LON01 – EasyHTTP / EasyIPT(Hosted) – 19/06/2014 – 20:00-23:00 – Planned Maintenance *COMPLETE*”
We will be undertaking work in LON01to relocate servers for the EasyHTTP & EasyIPT(Hosted) platforms within our racks. This work will result in a brief disruption to service.
This work is to create space within Rack01 for the insulation of our new carrier grade switch following on from our previous NOC announcement and planned upgrades. A new post will be created in relation to this upgrade as unmanaged trunks will require PBX changes.
UPDATE01 – 20:10
This work has started
UPDATE02 – 20:15
Engineers have advised we also need to power down our network monitoring server. This has been approved.
UPDATE03 – 11:59
This work is now complete
We have been advised by Zen that they will be upgrading supervisor software on part of their core network where our cross-connect terminates. During this time we expect our BGP session to drop and be unavailable. Minimal service disruption is expected as traffic will re-coverage over other upstream providers while the link is down.
We have been advised by Zen that they will be upgrading supervisor software on part of their core network where our cross-connect terminates. During this time we expect our BGP session to drop and be unavailable.
Minimal service disruption is expected as traffic will re-coverage over other upstream providers while the link is down.