We are aware partner01 is suffering a repeat of the issues experienced Friday and are currently investigating.
UPDATE 01 – 09:15
This has been resolved and calls are now processing. We are aware of the root cause of the issue.
UPDATE 02 – 14:00
We have made changes to the server to prevent a service being reloaded that we believe to be the root cause of the issue.
UPDATE 03 – 17:00
In light of the recent issues, we have decided to replace this host and deploy a new version of the software. This will be done manually to ensure a clean build. No changes are expected to be required from users.
UPDATE 04 – 22/05/2024 – 16:00
The new platform has been built, audited and deployed to the relevant ESXi host. We expect to take the current host out of service shortly after 20:00 and bring into service the new one at around 20:05.
This should trigger a re-registration of end points to the new host.
We will update this once tested.
UPDATE 05 – 22/05/2024 – 20:00
This work has started.
UPDATE 06 – 22/05/2024 – 20:05
We have not seen subscribers reconnect as expected. This has been tracked to a service not operating as expected due to being loaded with VPS resources disconnected and a reload is required.
UPDATE 07 – 22/05/2024 – 20:09
We have encountered a problem with incoming calls due to a firewall rule. This is being corrected.
UPDATE 08 – 22/05/2024 – 20:15
We are seeing trunks re-register and testing is now under way.
UPDATE 09 – 22/05/2024 – 20:20
We have tested a number of online trunks without issue. We have also tested on our test platform again without issue. We will monitor for another 30 minutes
UPDATE 10 – 22/05/2024 – 21:15
We have continued to make test calls which have all completed successfully. We are seeing calls progress as expected.
UPDATE 11 – 23/05/2024 – 14:45
We have seen the platform operate without issue so are now closing this.