We are aware of downtime due to an issue at Telehouse London where parts of our network are based. Engineers are already on route and are speaking directly with the data centre to get everyone online again ASAP. Further updates to follow shortly.
Update 14/01/23 00:47am
Services have been restored but remain at Risk while engineers continue to work on the issue. Further updates to follow.
Update 14/01/23 6:53am
Engineers are still at the Telehouse data center replacing failed hardware. Services are still currently at risk but online. More updates to follow.
Update 14/01/23 8:42am
We are starting to see the majority of connections come back online. If you are still having issues please power down your router for at least 20 minutes, then power it back on. This should get the connection working again for you.
Update 17/01/2023 @ 12:33pm FINAL
SUMMERY
This outage was caused by a number of unforeseen cascading events due to the power works undertaken by Telehouse and affects on our power supplies and PDUs. Service was restored upon Structured engineering attendance at site and the replacement of a large amount of hardware.
Further works are planned for the 20th by Telehouse however we will be on site for the duration.
We are also reviewing the events that lead up to the issue and putting in place measures to ensure they do not happen again.