We are aware of a network affecting issue. Engineers are currently working to identify the root cause and affected services.
UPDATE 01 – 14:15
Following an audit of our network monitoring we can confirm this only affected our DSL services. Initial diagnostics show this to be a Zen WHOLESALE issue further upstream with one of our providers as we observed a number of L2TP Tunnels shutdown and BGP prefix withdrawals from THN.
A fault has been logged with their NOC department who confirmed that their was an issue that affected Wholesale L2TP subscribers along with there channel and direct retail customers.
Services have restored and we have provided our diagnostic information to there NOC. At this time we are unaware of the root cause and services should be considered at risk for now.
UPDATE 02 – 21:30
We are awaiting an RFO and have been advised no further repeats are expected.