We are currently aware of an issue affecting a number of on-net Virgin Media based circuits. We are currently working with our supplier to investigate the issue further.
Services with backup media such as DSL will have re-routed.
UPDATE01 – 13:28
We have been advised that Virgin have identified this as an NTU failure impacting approximately 200 circuits. Work is being undertaken to restore the service.
UPDATE02 – 13:37
Virgin media are and dispatching engineerins to the point of presence at InterXion
UPDATE03 – 15:40
Virgin engineers are continuing to investigate the reported fault to isolate the issue further.
UPDATE04 – 16:27
We have seen services restore, they will be considered at risk until Virgin has closed off the fault with there full findings.
UPDATE05 – 17:11
Virgin has confirmed service has been restored via a temporary work around to bypass a faulty fibre patch at the Poplar Metnet. Virgin Media will schedule future planned maintenance to fix the original fault. Services should no longer be considered at risk however we will update further once the planned maintenance to complete the repair has been scheduled.