We are aware some users have been seeing stuck SIP sessions today, whereby “BYE” messages have not been completely clearing down resulting in accounts hitting a concurrent call limit. A work around has been put in place for this until this evening when we can reload the core device to drop any sessions still in this state.
UPDATE01 – 20:05
This work has started and the server has been requested to reload.
UPDATE02 – 20:15
The server has reloaded and is accepting SIP requests, however is not processing any call routing.
UPDATE03 – 20:35
We have discovered that the Kamailio Proxy service has failed to start which is why calls are not being processed. We are working to restore the service.
UPDATE04 – 20:40
The service has been restored and test calls are now routing OK.