We are aware of a wholesale issue currently affecting our xDSL customer base, manifesting itself as poor performance.
Our Systems team are currently investigating. Further information will be provided as and when it becomes available.
UPDATE01 – 17:38 – 17/01/2014
We have been advised that the cause of the issue has been a “flapping” port between BT wholesale and our wholesale provider causing a loss in bandwidth. This has now been resolved however will have caused stale PPP sessions to occur. If you don’t have service can you please reboot all your hardware.
We apologise for any inconvenience caused.
UPDATE02 – 12:09 – 21/01/2014
An incident report has been made available for this issue. Major Incident Report – Enta Outage 17-01-2014