03/01/2019 @ 22:00 – LNS01 Broadband Gateway – Planned Maintenance

We will be taking LNS01 out of service on the 03/01/2019 at 22:00 in order to complete some physical maintenance work for the 04/01/2019. Connections on LNS01 at this time will experience a drop in PPP and reconnect to LNS02.

UPDATE01: 22:48

This work is due to start. Sessions will drop and start to move over to LNS02. If your connection does not come back up within 5 minutes please power cycle your router. If this does not work then please turn off your router for 20 minutes to allow the session to fully close down.

UPDATE02: 23:18

LNS01 has been taking out of service we we have seen 95% of connections move across as expected. Work can now start on this device tomorrow as planned without further impact on services. Updates to follow.

UPDATE03: 12:50

Work has been completed and LNS01 is back in service accepting connections.

12/12/2018 – 21:50 – LNS02 Broadband Gateway

Following on from a unexpected reload of LNS02 and after reviewing the logs we will be upgrading the firmware on this device shortly under an emergency maintiance window.

UPDATE01 – 22:10

The emergency works are now complete on LNS02. This device haas been reloaded and is accepting connections once again. We have provided the logs to the hardware vendor. 

We will need to do the same with LNS01 however, this currently has a large number of active connections and work to move these across the network is needed. This will be done at a later date as we do not believe this device is at risk of the same failure.

We do apologise for the inconvenience caused.

Emergency Work – 23/11/2018 – 21:30 – LNS01 Broadband Gateway

Our network monitoring has flagged high CPU usage on LNS01 that is starting to affect its operation. We are undertaking an emergency reboot to prevent it crashing completely. This will drop active sessions and force them on to other gateways.

UPDATE01 – 21:35
The reboot is complete. Services transferred to redundant gateways as expected. LNS01 is now back in operation. If you do not have service please power down your router for 20 minutes.

We apologise for any inconvenience caused.