We are aware that some DSL PPP sessions have dropped and are not re-establishing. We are working with our wholesale supplier to try and resolve the situation.
UPDATE01 – 12:20
We have have tracked down the fault to circuits that are provided to us as “off-net” circuits from Openreach. We have raised an escalation with our supplier and and working to resolve this as a priority.
UPDATE02 – 12:25
We are stating to see off-net circuits re-establish. We have not yet officially received a clear from our wholesale provider, however are pushing for a update.
UPDATE03 – 12:38
We have spoken to our wholesale NOC engineers who have advised that they added a new DSL gateway in to there network pool following a failure of an existing device. Unfortunately this device was not announced to our network by our supplier within our DSL BGP session, Therefore we where unable to route PPP responses back to this device. The device has been removed from our suppliers device pool and services are terminating back to us via known L2TP gateways. Service has now returned to normal. We apologize for any inconvenience caused.