Category: Planned Works

Scheduled Network Maintenance – Broadband (15/04/2024)

We are delighted to inform you that all LNS upgrades have been successfully implemented. As part of this upgrade, we have reconfigured the RADIUS steering away from the legacy devices that remain, facilitating a gradual cessation of sessions on these devices until they are decommissioned during Phase 2 of our network upgrades.

Furthermore, we have removed restrictions on all limited 950Mbps FTTP packages following the completion of the LNS works, thereby enabling the full 950Mbps download throughput for our valued customers.

Scheduled Network Maintenance – Broadband (12/04/2024)

Following the installation of our new broadband gateways, they are now ready to be deployed into active service. Our engineers will be decommissioning the existing gateways, ensuring a smooth migration of sessions. Once a gateway is cleared of sessions, it will be taken offline and replaced with the new device.

LNS01 will be removed from active service for new sessions as of today (12/04/2024). PPP sessions will be gracefully terminated, prompting your router to establish a connection with an alternate gateway. This process should be completed within a few seconds.

UPDATE01 – 12/04/2024

LNS01 has been swapped out with the new device and is now accepting new connections. We will monitor the device and then make the remaining gateway changes.

Scheduled Network Maintenance – Broadband (10/04/2024)

Following the installation of our new broadband gateways, they are now ready to be deployed into active service. Our engineers will be decommissioning the existing gateways, ensuring a smooth migration of sessions. Once a gateway is cleared of sessions, it will be taken offline and replaced with the new device.

LNS02 will be removed from active service for new sessions as of today (10/04/2024). PPP sessions will be gracefully terminated, prompting your router to establish a connection with an alternate gateway. This process should be completed within a few seconds.

UPDATE01 – 11/04/2024

LNS02 has been swapped out with the new device and is now accepting new connections. We will monitor the device and then swap out the remaining gateways in the same way shortly.

Scheduled Core Network Maintenance – THN (10/04/2024)

Our engineering team will be conducting operations within our Telehouse North rack to implement our new LNS units as a component of our scheduled Q2 upgrade initiatives. While no disruptions are anticipated, it is recommended that the site be regarded as potentially vulnerable during this period.

UPDATE01 – Final

This work is complete and the units have been installed. Further notices will be given on bringing them into service.

Scheduled Core Network Enhancements for Q1/Q2 2024

In the coming months, we’re excited to announce a comprehensive upgrade to our core network infrastructure at Telehouse in London. This enhancement involves the integration of cutting-edge hardware for improved performance and reliability. Detailed information about the schedule and impacted services will be provided as we approach each phase of the network maintenance.

Wholesale DSL (Broadband) maintiance 28/03/2023 – 30/03/2023

We have been advised by our wholesale provider they are migrating our layer 2 broadband traffic to new hardware on the dates below:

Change 1: 28/03 23.00 – 29/03 06.00
Change 2: 29/03 23.00 – 30/03 06.00
Change 3: 30/03 23.00 – 31/03 06.00

The plan is to steer all traffic to the new BNGs as priority, migrate 1 of the current BNGs a night (in turn dropping the subscribers/l2tp tunnels for that device, making sure they’re terminate elsewhere) and keeping the other current BNG in steering also as a lower priority for additional redundancy. This will be staged over the 3-night period.

We have checked our network and the new changes being proposed are already covered by existing configuration but we do expect circuits to drop and reconnect during this maintiance window.

If there are any issues, we expect changes to be reverted.

UPDATE01 – 29/03/2023

Change 1 has bee completed without issue and we are seeing traffic via the new BNGs and TEPs

UPDATE02 – 30/03/2023

Change 2 has bee completed without issue and we are seeing traffic via the new BNGs and TEPs

Telehouse – UPS Replacement *At Risk* 13/01/2023 – 14/01/2023

We have been advised by Telehouse that they are undertaking power works to replace both UPS systems feeding the colocation suite where one of our racks is located as part of there Hardware upgrade program.

During these enabling works, Telehouse we will be isolating one UPS extension switchboard at a time covering two separate dates. This will ensure that there is one UPS System supporting our customer’s rack power load on each of these dates, to avoid total loss of power.

All of our hardware at this location is diversely fed by by dual redundant power supplies and we don’t expect any interruption to power or services but this should be classed as *At Risk*. Telehouse have provided a detailed scope of works that we have been asked not to share but they are very comprehensive and details power should not be disrupted for any great length of time.

Telehouse staff will be on hand in the event of any issues and we ill be monitoring off-site attending in person if required.

EasyHTTP – 09/09/2022 – 12:30

We have made some changes to our hosted email platform in respect to DNSBL validation for SPAM and listings to the spam services running on the server.

This is in response to some office365 delivery issues that took place last month.

We don’t expect any mail delivery issues as a result of this and changes have been tested with known problematic mailboxes but any NDRs (none delivery reports) should be immediately reported to us via support.