Our network monitoring has flagged high CPU usage on LNS01 that is starting to affect its operation. We are undertaking an emergency reboot to prevent it crashing completely. This will drop active sessions and force them on to other gateways.
UPDATE01 – 21:35
The reboot is complete. Services transferred to redundant gateways as expected. LNS01 is now back in operation. If you do not have service please power down your router for 20 minutes.
We apologise for any inconvenience caused.
We are aware 1 of our media gateways is not releasing channels once a call has cleared down. This is causing BUSY tones or limit exceeded messages
We are currently working to resolve this ASAP.
UPDATE 01 – 19:00
Emergency Works have started. Any active calls on SIP02 have been dropped. We are sorry for any inconvenience caused.
UPDATE 02 – 19:03
SIP02 has reloaded and all services have restored. We will now look at SIP01
UPDATE 03 – 19:05
Emergency Works have started. Any active calls on SIP01 have been dropped. We are sorry for any inconvenience caused.
UPDATE 04 – 19:03
SIP01 has reloaded and all services have restored.
At the request of our vendor to address a bug which has been resulting in delayed RADIUS ACCOUNTING data we will be upgrading to a firmware that should address this problem. Each firmware upgrade will take no longer than 10 seconds, however a reload of each LNS is required. They will be done 1 at a time and will result in a PPP drop for each DSL circuit. This should automatically re-establish within 60 seconds.
This work is complete. Any user without a working internet connection are advised to power off there hardware for 20 minutes.