We are aware of a MTU issue on our wholesale upstream broadband provider.
This will be impacting web browsing and other services.
We are working with them to isolate the issue.
We apologise for the inconvenience
UPDATE 01 – 14:00
We have seen services return to normal after changes made by our wholesale provider. We are awaiting details as to the root cause.
We apologise for the inconvenience
We have identified an issue within our Horsham Data Center that has impacted several services. Service stability has been restored, and we will provide a further update shortly.
We apologize for any inconvenience caused.
UPDATE01 –
At 11:30 AM, our network monitoring system detected a service disruption affecting multiple platforms situated outside our network.
Preliminary diagnostics indicate that the issue was confined to our Horsham data center.
Subsequent investigations identified the root cause as an MTU (Maximum Transmission Unit) anomaly, implicating either the core infrastructure in Horsham or an interconnect linking our two locations.
Our engineering team pinpointed the issue to a specific interconnect and promptly isolated it from service. This action restored full network operations.
We are delighted to inform you that all LNS upgrades have been successfully implemented. As part of this upgrade, we have reconfigured the RADIUS steering away from the legacy devices that remain, facilitating a gradual cessation of sessions on these devices until they are decommissioned during Phase 2 of our network upgrades.
Furthermore, we have removed restrictions on all limited 950Mbps FTTP packages following the completion of the LNS works, thereby enabling the full 950Mbps download throughput for our valued customers.
Following the installation of our new broadband gateways, they are now ready to be deployed into active service. Our engineers will be decommissioning the existing gateways, ensuring a smooth migration of sessions. Once a gateway is cleared of sessions, it will be taken offline and replaced with the new device.
LNS01 will be removed from active service for new sessions as of today (12/04/2024). PPP sessions will be gracefully terminated, prompting your router to establish a connection with an alternate gateway. This process should be completed within a few seconds.
UPDATE01 – 12/04/2024
LNS01 has been swapped out with the new device and is now accepting new connections. We will monitor the device and then make the remaining gateway changes.
Following the installation of our new broadband gateways, they are now ready to be deployed into active service. Our engineers will be decommissioning the existing gateways, ensuring a smooth migration of sessions. Once a gateway is cleared of sessions, it will be taken offline and replaced with the new device.
LNS02 will be removed from active service for new sessions as of today (10/04/2024). PPP sessions will be gracefully terminated, prompting your router to establish a connection with an alternate gateway. This process should be completed within a few seconds.
UPDATE01 – 11/04/2024
LNS02 has been swapped out with the new device and is now accepting new connections. We will monitor the device and then swap out the remaining gateways in the same way shortly.
Our engineering team will be conducting operations within our Telehouse North rack to implement our new LNS units as a component of our scheduled Q2 upgrade initiatives. While no disruptions are anticipated, it is recommended that the site be regarded as potentially vulnerable during this period.
UPDATE01 – Final
This work is complete and the units have been installed. Further notices will be given on bringing them into service.
In the coming months, we’re excited to announce a comprehensive upgrade to our core network infrastructure at Telehouse in London. This enhancement involves the integration of cutting-edge hardware for improved performance and reliability. Detailed information about the schedule and impacted services will be provided as we approach each phase of the network maintenance.
We are aware of several PPP drops this evening that has caused loss of service for several minutes at a time. This has been traced back to our DSL upstream provider.
We apologize for the time taken to raise this notice however we where engaged in finding the root cause.
We have seen service stabilise however this is still at risk but we are closely monitoring.
UPDATE 01 – 20/01/2024 – 23:00
We have observed another PPP drop.
UPDATE 02 – 20/01/2024 – 23:15
We have reached out to our wholesale provider for an update but we are continuing to monitor. Our next update will be 21/01/2024.
UPDATE 03 – 21/01/2024 – 07.54
We have seen services restored over night. We are awaiting an RFO that will provided on request one made avaliable.
Anyone without service this morning please power down your router for 20 minutes.
We do apploigse for the service disruption.
We have been advised by one of our Transit providers (Cogent), they will be undertaking planned maintenance on there network to upgrade software on there edge routers. This will impact links we take from them.
Traffic will be automatically re-routed during this time over other Transit and peering links.
We have been advised by our wholesale provider they are migrating our layer 2 broadband traffic to new hardware on the dates below:
Change 1: 28/03 23.00 – 29/03 06.00
Change 2: 29/03 23.00 – 30/03 06.00
Change 3: 30/03 23.00 – 31/03 06.00
The plan is to steer all traffic to the new BNGs as priority, migrate 1 of the current BNGs a night (in turn dropping the subscribers/l2tp tunnels for that device, making sure they’re terminate elsewhere) and keeping the other current BNG in steering also as a lower priority for additional redundancy. This will be staged over the 3-night period.
We have checked our network and the new changes being proposed are already covered by existing configuration but we do expect circuits to drop and reconnect during this maintiance window.
If there are any issues, we expect changes to be reverted.
UPDATE01 – 29/03/2023
Change 1 has bee completed without issue and we are seeing traffic via the new BNGs and TEPs
UPDATE02 – 30/03/2023
Change 2 has bee completed without issue and we are seeing traffic via the new BNGs and TEPs