2015 Christmas Network Freeze Information

During the Christmas holiday period several of our suppliers will implement network freezes during which non-essential work will be restricted. They are as follows:

BT:

No formal freeze, but staffing levels will be reduced over the Christmas period.

Vodafone:

From 00:01 on Friday 11th December until 00:01 on Monday 4th January.

TalkTalk Business:

From Wednesday 16th December until Tuesday 5th January. From Wednesday 16th December to Friday 18th December 2015 no Medium & High Risk work will be allowed to proceed. Saturday 19th December 2015 to Monday 4th January 2016 only emergency fault fixes will be allowed.

Virgin Media:

From 17:00 on Friday 11th December until 09:00 on Monday 4th January.

Level 3:

Freeze starts 00:01 on Saturday 12th December and ends 23:59 on Sunday 3rd January 2016. During this period only essential repairs and maintenance will be permitted.

Colt:

Freeze starts at 18:00 on Friday 18th December until 23:59 on Sunday 3rd January 2016. During this period only emergency repairs and maintenance will be permitted.

Structured:

Provisioning / Support will be business as usual until 17:00 on Wednesday 23rd December. From that time until 09:00 on Monday 4th January no new installs, routine maintenance or internal network changes will be performed. However, any emergency maintenance required during this time will be performed as normal and advised of through the usual channels.