LON01 – EasyIPT – 26/01/2014 – 20:00 till 21:00 *Planned Maintenance* *COMPLETE*

We have seen some inbound and outbound VoIP calls fail to connect between the hours of 13:30 – 14:30 today with an odd array of messages on the SIP proxy connecting to our softswitch.

Initial diagnostics show nothing obvious, however to be proactive we will be looking deeper in to the platform this evening with the view of rebooting this to clear any stuck session data.

UPDATE01 This work has been rescheduled for the 26/01/2014

UPDATE02 This work has been rescheduled for the 27/01/2014

UPDATE03 20:35 This work has started.

UPDATE04 20:46 The server has requested a disk check to be run. Due to the size of the array this make take 15-20 minutes.

UPDATE05 20:52 The server has returned to operation but the SQL service is now not operating in the correct state following the disk check.

UPDATE06 20:58 The server has returned to operation and the SQL problem resolved. Test calls have been made and they completed successfully.